This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

download helper not saving video files with video extension such as '.mp4' - only saving as a 'file'

  • 1 nzaghachinzaghachi
  • 64
  • 15 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I've downloaded the Firefox add-on "DownloadHelper" but no matter which option I try to save a video as (mp4 or flv etc) when I go to the file in my computer, it has not saved with an extension of any sort and is just saved as 'file'. I installed ConvertHelper and tried converting the videos, but it still only saves them as 'file'. Any help much appreciated.

I've downloaded the Firefox add-on "DownloadHelper" but no matter which option I try to save a video as (mp4 or flv etc) when I go to the file in my computer, it has not saved with an extension of any sort and is just saved as 'file'. I installed ConvertHelper and tried converting the videos, but it still only saves them as 'file'. Any help much appreciated.

All Replies (1)

more options

You can try "Reset Download Actions"