Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I cannot copy the sync code fromthe second computer back to the first!

CoralieMCurtis
CoralieMCurtis
more options

When I try to sync my PC with my laptop, I am unable to copy the code from my second computer to my PC. I don't know what I am doing wrong - but both come up with a code and I cannot even get as far as putting in my 'sync' number.

Anyhelp would be appreciated. I have tried following the steps given on adding another device but I get stuck when it comes to this three-part code.

When I try to sync my PC with my laptop, I am unable to copy the code from my second computer to my PC. I don't know what I am doing wrong - but both come up with a code and I cannot even get as far as putting in my 'sync' number. Anyhelp would be appreciated. I have tried following the steps given on adding another device but I get stuck when it comes to this three-part code.

All Replies (2)

John99
John99
more options

Have you seen the help articles.

CoralieMCurtis
CoralieMCurtis Jụọ onye nwe ya ajụjụ
more options

No it didn't solve my problem - I still cannot type a code into the "Add a Device' page. A code comes up in both my PC and my laptop - but they appear to be 'fixed' and I cannot type over them into the boxes.

Please help as I want to take my laptop overseas and would like to have my bookmarks and passwords with me.

Edeziri site na CoralieMCurtis