This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My malware/virus protector has identified Trojans within Firefox files that it says it cannot access and therefore, presumably, delete. What di I do? - firefox.exe(5012) and (3188)

  • 3
  • 7
  • 6 views
  • Nzaghachi ikpeazụ nke Xircal

more options

The virus is identified as Trojan Horse agent _r.x]

The virus is identified as Trojan Horse agent _r.x]

All Replies (3)

more options

Which security program are you using which supposedly detects those files? What's it called?

more options

Please see this thread which includes a tool to remove the rootkit you have installed and which AVG cannot remove: http://forums.malwarebytes.org/index.php?showtopic=73268