This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update fails even after running as Admin

  • 1 nzaghachinzaghachi
  • 4
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

more options

I'm using Firefox 6 on Windows XP SP3. I normally log in as a limited user and use the Admin account for installing.

Some Firefox and Thunderbird updates have failed to fully update. I'll run the programs as Admin or log in as Admin and run the updates. The programs update successfully under the Admin account, but when I switch back to the limited account, it tells me the update can't complete. When I check Help > About, it shows the updated version number. The only way I've been able to get rid of the message, is to change my normal account to an administrator, start Firefox so the update completes, then change the account back to limited. This doesn't happen with every update. The update to Firefox 6.0 is one of the problem updates.

I'm using Firefox 6 on Windows XP SP3. I normally log in as a limited user and use the Admin account for installing. Some Firefox and Thunderbird updates have failed to fully update. I'll run the programs as Admin or log in as Admin and run the updates. The programs update successfully under the Admin account, but when I switch back to the limited account, it tells me the update can't complete. When I check Help > About, it shows the updated version number. The only way I've been able to get rid of the message, is to change my normal account to an administrator, start Firefox so the update completes, then change the account back to limited. This doesn't happen with every update. The update to Firefox 6.0 is one of the problem updates.

All Replies (1)

more options

If files already have been downloaded then you need to remove the files in the updates and updates\0 folder.
You can delete active-update.xml and updates.xml as well if present.

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)