Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

When I try to restore my lost bookmarks with the right JSON file, it doesn't work and I get a pop-up message that says "Unable to process the backup file." Why?

  • 1 nzaghachinzaghachi
  • 2
  • 4 views
  • Nzaghachi ikpeazụ nke Hasan

mithrilandtj
mithrilandtj
more options

When the new firefox update installed, I lost my bookmarks. I tried to re load an HTML bookmark file, but it failed. Then I found where the bookmark JSON backups were and tried to load the most recent in, which failed. I even tried to copy a JSON bookmark file from my other computer and that didn't work either. Importing the HTML file always worked before What the frack happened to my bookmarks?

When the new firefox update installed, I lost my bookmarks. I tried to re load an HTML bookmark file, but it failed. Then I found where the bookmark JSON backups were and tried to load the most recent in, which failed. I even tried to copy a JSON bookmark file from my other computer and that didn't work either. Importing the HTML file always worked before What the frack happened to my bookmarks?

All Replies (1)

Hasan
Hasan
more options

Lost Bookmarks

Check and tell if its working.