This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My hard drive & mother board had to be replaced, I am trying to setup my laptop & trying to re-sync but it will not let me use my old sync key, how do I reactivate using old sync key???

  • 4
  • 1 nwere nsogbu anwere nsogbu a
  • 7 views
  • Nzaghachi ikpeazụ nke charmers5150

more options

I have my old sync key, but it keeps saying that it is the wrong one every time I try to setup the sync option...how do I clear out what is currently on there so I can use my old sync key and get my original info back?

I have my old sync key, but it keeps saying that it is the wrong one every time I try to setup the sync option...how do I clear out what is currently on there so I can use my old sync key and get my original info back?

All Replies (4)

more options

When you go to set up Sync - I already have a Sync account, then in the next window use I don't have the device with me

As you type the Sync Key, don't type the hypens between the alpha / numeric characters.

more options

I tried doing it the way you said, but it still says wrong sync key...

more options

You do use the same Sync account (email address) that was used with that sync account?

more options

Yes, but for some reason, it wont let me use my old sync key...