This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I click on a news video--ad plays then show This video no longer available--but when do the same thing on Explorer--plays as normal

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 6 views
  • Nzaghachi ikpeazụ nke Maintainer

more options

When looking at ATT screen--when click on one of the thumbnail news items--if there is a video associated--when click on the video, ad plays then shows "loading" the screen with "this video no longer available" but when using Explorer or Chrome--plays as normal

When looking at ATT screen--when click on one of the thumbnail news items--if there is a video associated--when click on the video, ad plays then shows "loading" the screen with "this video no longer available" but when using Explorer or Chrome--plays as normal

Edeziri site na Maintainer

All Replies (2)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Tried your solution--no change--also noted that one user said that if he just runs in "safe" mode, problem goes away--tried that too--still got the "this video no longer avail-----"