This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Tried upgrading to version 9.0.1 for Windows. Was able to download the upgrade but I keep getting the message "Your computer must be restarted to complete upgrade of Firefox. Do you want to reboot now?" Ran out of suggested solutions...please help.

  • 2
  • 22
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

yeveca
yeveca
more options

I've tried rebooting mulitple times. I've uninstalled/reinstalled only to get the same message. I tried the "cor-el" suggested solution of deleting the (C:\Program Files\Mozilla Firefox\) first but was unable to delete the file "{CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA}" as access is denied. I even tried deleting the "parent.lock" file only there isn't one in my profile folder. I believe I've now exhausted all current suggestions. Please help!

I've tried rebooting mulitple times. I've uninstalled/reinstalled only to get the same message. I tried the "cor-el" suggested solution of deleting the (C:\Program Files\Mozilla Firefox\) first but was unable to delete the file "{CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA}" as access is denied. I even tried deleting the "parent.lock" file only there isn't one in my profile folder. I believe I've now exhausted all current suggestions. Please help!

All Replies (2)

Tim
Tim
more options

Were you ever able to delete {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA}? If not, try downloading Unlocker and seeing what application has a hold of it. (http://www.emptyloop.com/unlocker/)

FYI - I also emailed one of the peers on the installer for insight on what we can check as I have seen several reports on the forums lately with similar issues.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is one of the Java Console extensions.

See: