This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6
  • 6
  • 34 views
  • Nzaghachi ikpeazụ nke Hasan

more options

There's 1 day I install CyberGhost VPN and after installation , CyberGhost VPN ask me to restart firefox . I restarted it and when I try to open it back , it keep crashing . I tried to update my firefox and it works but the problem still happen .

There's 1 day I install CyberGhost VPN and after installation , CyberGhost VPN ask me to restart firefox . I restarted it and when I try to open it back , it keep crashing . I tried to update my firefox and it works but the problem still happen .

Asịsa ahọpụtara

Your Crash Report is -> https://crash-stats.mozilla.com/report/index/36a69d3e-126e-48c1-bb9b-cb82b2120511

Seems like the problem is with some Plugin that's causing Firefox to Crash. Perform the suggestions mentioned in the following article:

Also Delete All Files in your Temp folder. Here's how to do it:

  • close Firefox (click Firefox button and click Exit or go to File Menu -> and click Exit)
  • use Win + R key combination and enter %TEMP% in the Windows Run box
  • your User Account's "Temp" folder will open
  • Delete All Files and Folders inside your "Temp" folder
  • Restart your system

Also check your system for spywares and malware as mentioned in this article:

Check and tell if its working.

Gụọ azịza a na nghọta 👍 1

All Replies (6)

more options

Submit your latest Crash ID here as described in the following article:

  • Get help fixing this Crash
  • The Crash ID you provided earlier ( bfaa33c6-c76c-4b3f-85ac-2c7423e6ee32 ) is either incorrect or it has not been processed yet.

Your User Agent shows that you are using Firefox 13beta version. Is that correct ??

more options

I am not sure the CrashID that you posted is a valid submitted Firefox CrashID. It is conceivable that using CyberGhost VPN interferes with the crash submission process.

My first thought is that maybe it is CyberGhost VPN that is causing the Firefox crashes. I suggest you test that by temporarily uninstalling CyberGhost.

Cyberghost is not listed as causing problems in http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox

more options

I'm using Firefox 13Beta version . About the CrashID , I've checked my crash report and the latest one is bp-36a69d3e-126e-48c1-bb9b-cb82b2120511

Edeziri site na LimPong

more options

Asịsa Ahọpụtara

Your Crash Report is -> https://crash-stats.mozilla.com/report/index/36a69d3e-126e-48c1-bb9b-cb82b2120511

Seems like the problem is with some Plugin that's causing Firefox to Crash. Perform the suggestions mentioned in the following article:

Also Delete All Files in your Temp folder. Here's how to do it:

  • close Firefox (click Firefox button and click Exit or go to File Menu -> and click Exit)
  • use Win + R key combination and enter %TEMP% in the Windows Run box
  • your User Account's "Temp" folder will open
  • Delete All Files and Folders inside your "Temp" folder
  • Restart your system

Also check your system for spywares and malware as mentioned in this article:

Check and tell if its working.

Edeziri site na Hasan

more options

After doing plugin updates and research , there's possibility that Foxit Reader plugin & WPF were causing the problems . I've disabled it and it works !

more options

Glad to see its working.