buffering stuck open on a web page since 2/2012 yet i can still use my computer i just cant get on internet
my computer works fine till i try to get on firefox/internet. it says i have a tab open & asks if i want to close or open a new one..neither way works!!! do i remove firefox? how do i get on the internet..my kid is battling cancer & i need my laptop at the hospital!!!!!!!
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Could you try starting Firefox in "Safe Mode" (Firefox Safe Mode, not Windows Safe Mode)?
With all Firefox windows closed, hold the Shift key when starting Firefox. When you get the Safe Mode dialog, don't check any boxes, just click Continue in Safe Mode.
Can you start up in Safe Mode?
More info: Diagnose Firefox issues using Troubleshoot Mode
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Could you try starting Firefox in "Safe Mode" (Firefox Safe Mode, not Windows Safe Mode)?
With all Firefox windows closed, hold the Shift key when starting Firefox. When you get the Safe Mode dialog, don't check any boxes, just click Continue in Safe Mode.
Can you start up in Safe Mode?
solved
Hi lisak, hopefully it will work on your next startup, when you are no longer in Safe Mode. But if not, you can use the Safe Mode dialog to disable add-ons or try other steps to bypass the problem.
It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
- Help > Troubleshooting Information > Profile Directory: Open Containing Folder
- http://kb.mozillazine.org/Profile_folder_-_Firefox
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
You can try to reset Firefox and create a new profile if you keep having problems.