This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook on Firefox doesn't show chat box on the left

more options

Hey! Many times I opened facebook to find it blank(a white page with only text - such as facebook, find friends etc.). In addition, I never see the boxes on the left(profile pics of friends) of the page from which you can access the chat(not the right bar!!!)

How can I fix these problem?

Please note that I already tried to disable all my addons.

Hey! Many times I opened facebook to find it blank(a white page with only text - such as facebook, find friends etc.). In addition, I never see the boxes on the left(profile pics of friends) of the page from which you can access the chat(not the right bar!!!) How can I fix these problem? Please note that I already tried to disable all my addons.

All Replies (5)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Will it delete my favourites?

more options

Nope not at all :) your Favorites, history, saved passwords, etc will all be saved.

more options

So what would be erased?

more options

The only thing you will lose are any Extensions, Open websites, and some Preferences.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.