This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Not Prompting To Remember Passwords

more options

Firefox is not saving passwords. It's not even giving me a prompt to save them. Going through support forums, I have already...

Checked Security Settings Checked to ensure Firefox was not in permanent private mode Tested in Safe Mode (problem still persists) Reset Firefox

Firefox is not saving passwords. It's not even giving me a prompt to save them. Going through support forums, I have already... Checked Security Settings Checked to ensure Firefox was not in permanent private mode Tested in Safe Mode (problem still persists) Reset Firefox

Asịsa ahọpụtara

You did also check for problems caused by hardware acceleration?

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

You can also try to reset Firefox:

Gụọ azịza a na nghọta 👍 1

All Replies (7)

more options

hello Fitzstewart, where is it happening? sites can define that the browser shouldn't save passwords in their source-code, see Usernames and passwords are not saved

you could use an addon like the following to circumvent such restrictions: https://addons.mozilla.org/firefox/addon/remember-passwords

more options

Every and any website where a user name and password is used. It's a universal problem, it has never prompted to save, on any website.

more options

Tried the add on, still no prompt to save passwords

more options

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

As stated at the beginning, I've already done those. Repeatedly at this point.

more options

Asịsa Ahọpụtara

You did also check for problems caused by hardware acceleration?

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

You can also try to reset Firefox:

more options

Renaming key3.db and signons.sqlite did the trick! FF is now finally saving logon credentials!