This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't restore backup folder

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 19 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I had a problem with my laptop HDD(bad sectors) and I had to format it. Before formatting it, I saved the profile folder in my external HDD. I tried to restore the profile but it doesn't work. It only contains the "Cache" folder (12 MB), "mozilla-media-cache" folder (0 KB), "OfflineCache" folder (11KB), "startupCache" folder (1,06 MB), "thumbnails" folder (50 KB), urlclassifier3.sqlite and urlclassifier.pset I can't find cookies.sqlite, formhistory.sqlite, etc. Is it possible to restore everything from "Cache" folder or any other way? My HDD is now low level formatted, so restoring the old data is impossible.

Thank you in advance.
I had a problem with my laptop HDD(bad sectors) and I had to format it. Before formatting it, I saved the profile folder in my external HDD. I tried to restore the profile but it doesn't work. It only contains the "Cache" folder (12 MB), "mozilla-media-cache" folder (0 KB), "OfflineCache" folder (11KB), "startupCache" folder (1,06 MB), "thumbnails" folder (50 KB), urlclassifier3.sqlite and urlclassifier.pset I can't find cookies.sqlite, formhistory.sqlite, etc. Is it possible to restore everything from "Cache" folder or any other way? My HDD is now low level formatted, so restoring the old data is impossible. Thank you in advance.

Asịsa ahọpụtara

Unfortunately, that's not your profile folder. You've backed up %LocalAppData%\... but instead you should've backed up %AppData%\...

The disk cache contains web site files like pages, images and scripts. It's virtually useless for the purpose of restoring a backup.

I strongly recommend keeping proper backups of your data somewhere other than the drive in question. Bad sectors are not a good sign, and may indicate larger problems ahead.

Gụọ azịza a na nghọta 👍 2

All Replies (3)

more options

Asịsa Ahọpụtara

Unfortunately, that's not your profile folder. You've backed up %LocalAppData%\... but instead you should've backed up %AppData%\...

The disk cache contains web site files like pages, images and scripts. It's virtually useless for the purpose of restoring a backup.

I strongly recommend keeping proper backups of your data somewhere other than the drive in question. Bad sectors are not a good sign, and may indicate larger problems ahead.

more options