This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox updated to 19.0.2 and now cannot access aol emails...simply will not open; OS windows 7, 64bit -- what's the fix?

  • 1 nzaghachinzaghachi
  • 2
  • 2 views
  • Nzaghachi ikpeazụ nke cor-el

wjweishaupt
wjweishaupt
more options

after update to Firefox 19.0.2 supposedly optimized for aol, browser seems to work fine except for aol mail. AOL mail opens, however after selecting new mail it will not allow one to open a new email by double clicking the message as is a normal way to open an email. It can be opened by right clicking the selected email message and selecting open in new window; however this mail cannot be replied to, saved or any other option as the option buttons on top of new window are inoperable. What's the fix- never was a problem in earlier versions of Firefox

after update to Firefox 19.0.2 supposedly optimized for aol, browser seems to work fine except for aol mail. AOL mail opens, however after selecting new mail it will not allow one to open a new email by double clicking the message as is a normal way to open an email. It can be opened by right clicking the selected email message and selecting open in new window; however this mail cannot be replied to, saved or any other option as the option buttons on top of new window are inoperable. What's the fix- never was a problem in earlier versions of Firefox

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.