This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF was crashing, reinstalled, same prob, did the reset,won't open, trying to connect to update for hours. What's wrong?

  • 2
  • 2
  • 3 views
  • Nzaghachi ikpeazụ nke yankey

more options

FF kept crashing so about a week ago I reinstalled. Still kept crashing so in the troubleshooting info I read about "reset". Did that this AM and now have a window entitled Software Update which has been up for several hours. It has a blue and white barber design and says connecting to the update server... What is wrong?

FF kept crashing so about a week ago I reinstalled. Still kept crashing so in the troubleshooting info I read about "reset". Did that this AM and now have a window entitled Software Update which has been up for several hours. It has a blue and white barber design and says connecting to the update server... What is wrong?

All Replies (2)

more options

Is there a blocking firewall ? Maybe the communication ports are shut. Reboot your computer and see if it works

more options

The reboot must have fixed it as everything is working fine now. Thank you very much sudheesh...I appreciate your help.