Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated my Mac to OSX 10.6.8 (from 10.5.8) and now Netflix won't work. Also it claims I don't meet the system requirements to download the newest Firefox...

  • 1 nzaghachinzaghachi
  • 3
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

more options

I have been getting a pop-up for months now telling me to upgrade to at least Snow Leopard. I finally made the leap forward to Snow Leopard and I still can't download the latest version of Firefox. What's more, I no longer can play movies on Netflix. Just get a black screen. Why is this?

I have been getting a pop-up for months now telling me to upgrade to at least Snow Leopard. I finally made the leap forward to Snow Leopard and I still can't download the latest version of Firefox. What's more, I no longer can play movies on Netflix. Just get a black screen. Why is this?

Asịsa ahọpụtara

Which Firefox version do you have?

You likely have a corrupted user agent that identifies you as Firefox 3.6.17

  • Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 FBSMTWB

See:

Gụọ azịza a na nghọta 👍 1

All Replies (1)

more options

Asịsa Ahọpụtara

Which Firefox version do you have?

You likely have a corrupted user agent that identifies you as Firefox 3.6.17

  • Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 FBSMTWB

See: