This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i have been trying to upgrade to Firefox Ver 28, but after every restart it still shows version 27.0.1

more options

I had been using Firefox Ver 26 and with every restart of it, there was a prompt to upgrade to version 28. I tried installing the upgrade and even after restart, the older version continued. Therafter, I uninstalled Firefox and installed afresh with Ver 27.0.1 When I check for upgrade, it downloads some 15 mb file but continues with ver 27.0.7 even after restarting. Am I missing something?

I had been using Firefox Ver 26 and with every restart of it, there was a prompt to upgrade to version 28. I tried installing the upgrade and even after restart, the older version continued. Therafter, I uninstalled Firefox and installed afresh with Ver 27.0.1 When I check for upgrade, it downloads some 15 mb file but continues with ver 27.0.7 even after restarting. Am I missing something?

Asịsa ahọpụtara

  1. Download the installer for the language you're interested in.
  2. Exit Firefox.
  3. Uninstall Firefox from the Windows Control Panel. DO NOT check the option about removing your personal data and customizations.
  4. Run the installer you downloaded earlier.
Gụọ azịza a na nghọta 👍 1

All Replies (1)

more options

Asịsa Ahọpụtara

  1. Download the installer for the language you're interested in.
  2. Exit Firefox.
  3. Uninstall Firefox from the Windows Control Panel. DO NOT check the option about removing your personal data and customizations.
  4. Run the installer you downloaded earlier.