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Firefox crashes

evergreen101
evergreen101
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Firefox keeps crashing on me several times per week (24 times in March). I've upgraded to Firefox 28.0. I've turned off Hardware Acceleration. I'm running Windows 8.1 on a machine that's ~6 months old. Here are a few recent crash reports:

Report ID Date Submitted bp-94dc0cb8-c493-4157-9cb9-436eb2140401 4/1/2014 1:18 PM bp-cccc3ea2-7186-49cd-b42b-59c9e2140329 3/29/2014 6:50 AM bp-da1e1257-1f8b-425f-985e-c9bb42140327 3/27/2014 12:04 PM

Can you please let me know what I can do to prevent Firefox from crashing? Please let me know if you need more info from me.

Firefox keeps crashing on me several times per week (24 times in March). I've upgraded to Firefox 28.0. I've turned off Hardware Acceleration. I'm running Windows 8.1 on a machine that's ~6 months old. Here are a few recent crash reports: Report ID Date Submitted bp-94dc0cb8-c493-4157-9cb9-436eb2140401 4/1/2014 1:18 PM bp-cccc3ea2-7186-49cd-b42b-59c9e2140329 3/29/2014 6:50 AM bp-da1e1257-1f8b-425f-985e-c9bb42140327 3/27/2014 12:04 PM Can you please let me know what I can do to prevent Firefox from crashing? Please let me know if you need more info from me.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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During the past week the first two only were reported on Windows 8.1, and the third one 99% on Windows 8 and 8.1. It definitely appears to be something platform specific.

In the comments other users submitted for these "crash signatures," there were several references to the Norton Toolbar/Vault/Identity Safe/Password Manager being used immediately before the crash. I notice you have some Norton extensions. Could you run LiveUpdate to make sure those are as current as possible, and keep track of whether you notice any association with the crashes?

(There might also be information or a workaround on Symantec's support forums; I didn't run that search.)

Edeziri site na jscher2000 - Support Volunteer