This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox won't sync, says bad recovery key

more options

I need to know how to recovery my passwords and bookmarks/pin tabs from firefox sync. computer was updated to windows 7

I need to know how to recovery my passwords and bookmarks/pin tabs from firefox sync. computer was updated to windows 7

Asịsa ahọpụtara

Did you save the Sync Key (aka Recovery Key) before upgrading to Win7?

Without the correct Recovery Key your data sitting on the Sync server is useless and can't be recovered. That "key" was used to encrypt your data as that data was being uploaded to the Sync server.

Gụọ azịza a na nghọta 👍 1

All Replies (6)

more options

Asịsa Ahọpụtara

Did you save the Sync Key (aka Recovery Key) before upgrading to Win7?

Without the correct Recovery Key your data sitting on the Sync server is useless and can't be recovered. That "key" was used to encrypt your data as that data was being uploaded to the Sync server.

more options

I'm not sure what the IT person did, he copy and paste letters/numbers to something, sorry that I'm not much help. I don't why they need to upgrade. I have called and left a message w/our IT person.

more options

Well, considering that WinXP support ended on April 8th, your company may have had to upgrade all their installations.

more options

and what really pissed me off was he said that he would make sure that all my information would copy and paste over to the new firefox.. yeah NOT, I'm having to go back and add all my tabs/websites. what I do love about Firefox is the pinning of tabs and remembers passwords/information. again Thanks

more options

Do you have a copy of other files in that previous Firefox profile folder like the signons.sqlite and key3.db files?

more options

no I don't. I had to reload all my tabs b/c our IT dept can't save information and then put it back.. Thank you for the help. Have a great day.