Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

suggestions to change or delete master pw not working

  • 4
  • 1 nwere nsogbu anwere nsogbu a
  • 9 views
  • Nzaghachi ikpeazụ nke Matt

l02turner
l02turner
more options

I tried all of the suggestions to remove or change the Master PW and none work. I am still being asked for a PW. This started after being fully logged in with everything working properly, then it started asking for a Master PW. I tried to delete the PW and change it. The instructions are done as the Help File suggests and the responses seem to indicate all is working. I Requested my PW be Rest and received a reply saying it had been reset but received nothing to indicate what it was changed to or ho to proceed. I copied/pasted the command line into the Error Console but rec'd a response saying the command failed. with no further comments. I have stopped and restarted TB without effect.

Thanks

I tried all of the suggestions to remove or change the Master PW and none work. I am still being asked for a PW. This started after being fully logged in with everything working properly, then it started asking for a Master PW. I tried to delete the PW and change it. The instructions are done as the Help File suggests and the responses seem to indicate all is working. I Requested my PW be Rest and received a reply saying it had been reset but received nothing to indicate what it was changed to or ho to proceed. I copied/pasted the command line into the Error Console but rec'd a response saying the command failed. with no further comments. I have stopped and restarted TB without effect. Thanks

All Replies (4)

l02turner
l02turner Jụọ onye nwe ya ajụjụ
more options

I forgot to mention I am using Win 8.1 and TB 24.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try deleting key3.db and signons.sqlite from the profile folder:

http://kb.mozillazine.org/Master_password#Asked_for_a_master_password_despite_never_setting_one

Help/Troubleshooting Information, click Show Folder, exit TB, delete or rename the two files, restart TB. Note that you will have to re-enter all your account passwords when prompted at the next network connection.

l02turner
l02turner Jụọ onye nwe ya ajụjụ
more options

I earlier deleted the key3.db file but cannot find a file named: signons.sqlite. I did not see any reference to a sqlite file in the Help file when I read it earlier.

Thanks for the suggest - I wish it had helped.  ;-)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options
I earlier deleted the key3.db file but cannot find a file named: signons.sqlite.

well you have one, so best keep looking. Perhaps windows is hiding it! Have you enabled the display of hidden files and folders in Windows?