Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Can't delete sync data, even with new acct because it will merge data.

  • 4 risposte
  • 4 hanno questo problema
  • 21 visualizzazioni
  • Ultima risposta di bfenster

bfenster
bfenster
more options

Trying to delete my sync data because it is full of dupps and omissions. Deleted my sync acct. created a new diff acct. when I try to use it I'm told it will merge with my old acct data because it is the same PC. I have wasted 2 days trying to do a simple sync of my PC with my Galaxy s4. Countless attempts but always corrupted(missing & duplicate) at both ends. Using XP FF 34.0.5 & FF for Galaxy s4. At my wits end. Please either turn sync off or get it to work!

Trying to delete my sync data because it is full of dupps and omissions. Deleted my sync acct. created a new diff acct. when I try to use it I'm told it will merge with my old acct data because it is the same PC. I have wasted 2 days trying to do a simple sync of my PC with my Galaxy s4. Countless attempts but always corrupted(missing & duplicate) at both ends. Using XP FF 34.0.5 & FF for Galaxy s4. At my wits end. Please either turn sync off or get it to work!

Soluzione scelta

Bruce, unfortunately there currently is not a feature to decide which device is a master device, they all merge by default.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (4)

guigs
guigs
more options

Hi bfenster, Please try these steps to delete the data on the account:

  1. Unattach the account from all the devices.
  2. On another computer, go to accounts.firefox.com and login
  3. Once logged in, select "Delete account" (this can also be done from the sync menu in options or from the Firefox menu)
  4. Make a back up of your profile before making changes: Back up and restore information in Firefox profiles
  5. For the duplicates run https://addons.mozilla.org/en-US/fire.../?src=search or Places Maintenance
  6. Create a new account after 30 minutes at least just to be sure
  7. Sync accounts, put bookmarks in Bookmark Toolbar Folder on the desktop.

I hope this helps and I understand the frustration.

bfenster
bfenster Utente che ha posto la domanda
more options

Thanks guigs2, I will give it a try. FYI: All I really would like is to sync in one direction from my PC to my Android phone and only when I request it.

Thanks again, Bruce

guigs
guigs
more options

Soluzione scelta

Bruce, unfortunately there currently is not a feature to decide which device is a master device, they all merge by default.

bfenster
bfenster Utente che ha posto la domanda
more options

guigs2 said

Bruce, unfortunately there currently is not a feature to decide which device is a master device, they all merge by default.

Thanks for the Info. I probably won't be using sync because it isn't right for what I want to accomplish.

Your input has been very helpful. I consider this inquiry solved. Thanks again, Bruce