Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Password protected PDF says it is downloaded but is not

  • 3 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di cor-el

LeeFrac
LeeFrac
more options

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

Tutte le risposte (3)

Snowydogs
Snowydogs
more options

Hello,

I think disabling your anti-virus system may let the PDF download. Let me know what happens!

Cheers,

Snowycats

LeeFrac
LeeFrac Utente che ha posto la domanda
more options

Thanks for the info but the virus protection is not the issue, it is disabled. When I click on download, it says a file has been downloaded but it is not being downloaded (does not show up in Firefox downloads or on computer anywhere).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you saving the file or are you opening the file directly in the Adobe Reader?

Did you check the Windows %temp% folder?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.