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How do I fix a disconnect with my Mozilla.org login credentials?

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  • Ultima risposta di James

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I opened an account a while back using the username, zaji. I have logged in with that username for a while. I've noticed that several things have changed on the site since then. When I attempt to log in with that username, it rejects it, saying I do not have the correct password. Not only do I have my passwords written down, but I also have them automatically fill via my Mac Keychain.

I've noticed that the login for Mozilla.org also looks different. For some reason, your new system did not bring over my username: zaji. I made an email address change to the account a while back, so not sure if that is the disconnect. But now when I attempt to fill in your new "Account Settings" window which I never saw before, it rejects the username I had. I frankly expected that when I logged in for it to show the username I had. But it isn't and now tells me that the username I'm attempting to enter is already in use.

I was forced to enter a different username to even use this forum.

Bottom line, can Mozilla merge my account so I can continue to use the username, zaji, which I created prior to your changes?

One email I used was <removed by moderator> which I no longer have access to.. When I log in a different way from a different page using my new email (probably your old system or the syncing system, not sure), it allowed me to see my username, zaji. But not via this linke, https://addons.mozilla.org/en-US/firefox/user/anonymous-ee5cfc1636b239dfaa5deeb7621e8880, which is directly on the Add-Ons page.

I opened an account a while back using the username, zaji. I have logged in with that username for a while. I've noticed that several things have changed on the site since then. When I attempt to log in with that username, it rejects it, saying I do not have the correct password. Not only do I have my passwords written down, but I also have them automatically fill via my Mac Keychain. I've noticed that the login for Mozilla.org also looks different. For some reason, your new system did not bring over my username: zaji. I made an email address change to the account a while back, so not sure if that is the disconnect. But now when I attempt to fill in your new "Account Settings" window which I never saw before, it rejects the username I had. I frankly expected that when I logged in for it to show the username I had. But it isn't and now tells me that the username I'm attempting to enter is already in use. I was forced to enter a different username to even use this forum. Bottom line, can Mozilla merge my account so I can continue to use the username, zaji, which I created prior to your changes? One email I used was <removed by moderator> which I no longer have access to.. When I log in a different way from a different page using my new email (probably your old system or the syncing system, not sure), it allowed me to see my username, zaji. But not via this linke, https://addons.mozilla.org/en-US/firefox/user/anonymous-ee5cfc1636b239dfaa5deeb7621e8880, which is directly on the Add-Ons page.

Modificato da Moses il

Soluzione scelta

Hi,

Please do not include your e-mail as they will only attract spammers. I've edited/removed your e-mail from your original post. Additionally, make sure that you are logging into the right domain with the right e-mail. Mozilla.com, Addons.mozilla.org and support.mozilla.org are all separate sites and none of the usernames/passwords carry over.

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Soluzione scelta

Hi,

Please do not include your e-mail as they will only attract spammers. I've edited/removed your e-mail from your original post. Additionally, make sure that you are logging into the right domain with the right e-mail. Mozilla.com, Addons.mozilla.org and support.mozilla.org are all separate sites and none of the usernames/passwords carry over.

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There was a time it was possible to share the addons.mozilla.org account with its support forum at forums.mozilla.org (had its issues in sharing) before the support forum was moved to https://discourse.mozilla-community.org/c/add-ons

otherwise all *.mozilla.org sites that the public can have an account on are separate accounts.

Modificato da James il