Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Thunderbird attachments window has graphics but no text.

  • 3 risposte
  • 1 ha questo problema
  • 6 visualizzazioni
  • Ultima risposta di text-tone

text-tone
text-tone
more options

Thunderbird appears to function normally, messages received and displayed correctly, create message and save draft fine, but when I try to add an attachment the attachments window is displayed as shown, graphics but no text. Firefox appparently normal.

This issue is not confined to Mozilla as the same problem is displayed with Adobe reader, but other Windows programs work normally. Have tried restarts etc , etc. What could be wrong ? Thanks for replies.

Thunderbird appears to function normally, messages received and displayed correctly, create message and save draft fine, but when I try to add an attachment the attachments window is displayed as shown, graphics but no text. Firefox appparently normal. This issue is not confined to Mozilla as the same problem is displayed with Adobe reader, but other Windows programs work normally. Have tried restarts etc , etc. What could be wrong ? Thanks for replies.
Immagini allegate

Tutte le risposte (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Seems to be a problem with Adobe Reader:

http://forums.mozillazine.org/viewtopic.php?f=39&t=3033212

Have you tried uninstalling Reader and seeing if TB then works properly?

text-tone
text-tone Utente che ha posto la domanda
more options

Thanks. Uninstalled Acrobat reader and rebooted, but not resolved.

As noted by Beachcomber21 in the above thread, perhaps it will just put itself right without further intervention.

Incidently, I previously tried 'restore Windows default fonts' as possibly the font was corrupted, but this made no difference to the problem.

Thunderbird is v 52.3.0 (the most up to date for the Win7 Starter, 32 bit) Adobe Flash recently updated, perhaps that is something to do with it.

text-tone
text-tone Utente che ha posto la domanda
more options

As 'Beachcomber21' found in the Mozillaline forum mentioned above, after a few days the problem resolved itself.

I can only guess that some part of Windows, perhaps a dll , had been knocked out upgrading Thunderbird or Adobe and that this dll was restored by Windows as part its its normal behind the scenes houskeeping.

Problem resolved.