Firefox application error at location 0x5783ea13
Win 7 Ultimate Firefox 57.0.4
Roboform addon
One-Tab addon
Flash and Video Download addon (used periodically)
Sandboxie 5.22 Microsoft Security Essentials
Antimalware Client Version: 4.10.209.0
Engine Version: 1.1.14405.2
Antivirus definition: 1.259.1667.0
Antispyware definition: 1.259.1667.0
Network Inspection System Engine Version: 2.1.14202.0
Network Inspection System Definition Version: 118.2.0.0
Firefox 57.0.4 (and previous versions) freeze after using it a while (time varies). To close it, I have to right click the title bar and select "Close", and then I have to go into Task Manager processes and do an end task for all instances of firefox.exe, otherwise it takes a long time for the processes to end, and sometimes they do not end at all. After doing an end task, many times (but not always),es I get this popup error: firefox.exe application error the exception breakpoint a breakpoint has been reached 0x80000003 occurred in the application at location 0x5783ea13. Sometimes, but not always, the above error is followed by a Sandboxie error SBIE2224 Sandboxed program has crashed firefox.exe (Default) I searched for the error but cannot find anything that points to that specific location, i.e., 0x5783ea13.. I have scanned for malware using malwarebytes, superanti-spyware and Microsoft Security Essentials and the system appears clean.
I have disabled hardware acceleration Here is a recent crash report
Firefox 57.0.4 Crash Report [@ IPCError-browser | ShutDownKill ]
Search Mozilla Support for this signature How to read this crash report ID: f2bfad4d-0ad1-41e2-8a68-c1f8a0180117 Signature: IPCError-browser | ShutDownKill
Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Correlations
Signature IPCError-browser | ShutDownKill More Reports Search UUID f2bfad4d-0ad1-41e2-8a68-c1f8a0180117 Date Processed 2018-01-17 09:01:46 Uptime 37,637 seconds (10 hours, 27 minutes and 17 seconds) Install Age 1,003,639 seconds since version was first installed (1 week, 4 days and 14 hours) Install Time 2018-01-05 08:32:21 Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Adapter Vendor ID
0x8086
Adapter Device ID
0x0116
Startup Crash
False
Process Type content (web) Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x574c89b7 User Comments EMCheckCompatibility
True
App Notes
FP(D00-L1100-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 05751025, AdapterDriverVersion: 8.15.10.2272 DWrite? DWrite+ WR? WR-
Processor Notes processor_prod-processor-i-0c78ca849c9a15241_1391; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; Signature replaced with an IPC Channel Error, was: "DispatchToTracer<T>" Crashing Thread (0) Frame Module Signature Source 0 xul.dll DispatchToTracer<js::LazyScript*>(JSTracer*, js::LazyScript**, char const*) js/src/gc/Marking.cpp:676 1 xul.dll js::GCMarker::processMarkStackTop(js::SliceBudget&) js/src/gc/Marking.cpp:1716 2 xul.dll js::GCMarker::drainMarkStack(js::SliceBudget&) js/src/gc/Marking.cpp:1606 3 xul.dll js::gc::GCRuntime::markGrayReferences<js::gc::GCSweepGroupIter, js::CompartmentsIterT<js::gc::GCSweepGroupIter> >(js::gcstats::PhaseKind) js/src/jsgc.cpp:4407 4 xul.dll js::gc::GCRuntime::endMarkingSweepGroup() js/src/jsgc.cpp:5182 5 xul.dll js::gc::GCRuntime::performSweepActions(js::SliceBudget&, js::AutoLockForExclusiveAccess&) js/src/jsgc.cpp:6286 6 xul.dll js::gc::GCRuntime::incrementalCollectSlice(js::SliceBudget&, JS::gcreason::Reason, js::AutoLockForExclusiveAccess&) js/src/jsgc.cpp:6875 7 xul.dll js::gc::GCRuntime::gcCycle(bool, js::SliceBudget&, JS::gcreason::Reason) js/src/jsgc.cpp:7140 8 xul.dll js::gc::GCRuntime::collect(bool, js::SliceBudget, JS::gcreason::Reason) js/src/jsgc.cpp:7289 9 xul.dll js::gc::GCRuntime::startGC(JSGCInvocationKind, JS::gcreason::Reason, __int64) js/src/jsgc.cpp:7368 10 xul.dll nsJSContext::GarbageCollectNow(JS::gcreason::Reason, nsJSContext::IsIncremental, nsJSContext::IsShrinking, __int64) dom/base/nsJSEnvironment.cpp:1217 11 xul.dll InterSliceGCRunnerFired(mozilla::TimeStamp, void*) dom/base/nsJSEnvironment.cpp:1806 12 xul.dll std::_Func_impl<<lambda_e826ed13feeab82bdb44914cb05b7882>, std::allocator<int>, bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2015u3/VC/include/functional:212 13 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 14 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1039 15 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:521 16 xul.dll mozilla::SpinEventLoopUntil<1, <lambda_ab6c3005020b2df02c6b3245c932bb1a> >(<lambda_ab6c3005020b2df02c6b3245c932bb1a>&&, nsIThread*) xpcom/threads/nsThreadUtils.h:323 17 xul.dll nsThread::Shutdown() xpcom/threads/nsThread.cpp:802 18 xul.dll mozilla::ChildProfilerController::ShutdownAndMaybeGrabShutdownProfileFirst(nsTString<char>*) tools/profiler/gecko/ChildProfilerController.cpp:69 19 xul.dll mozilla::dom::ContentChild::RecvShutdown() dom/ipc/ContentChild.cpp:3011 20 xul.dll mozilla::dom::PContentChild::OnMessageReceived(IPC::Message const&) ipc/ipdl/PContentChild.cpp:7060 21 xul.dll mozilla::ipc::MessageChannel::DispatchAsyncMessage(IPC::Message const&) ipc/glue/MessageChannel.cpp:2119 22 xul.dll mozilla::ipc::MessageChannel::DispatchMessageW(IPC::Message&&) ipc/glue/MessageChannel.cpp:2049 23 xul.dll mozilla::ipc::MessageChannel::RunMessage(mozilla::ipc::MessageChannel::MessageTask&) ipc/glue/MessageChannel.cpp:1895 24 xul.dll mozilla::ipc::MessageChannel::MessageTask::Run() ipc/glue/MessageChannel.cpp:1928 25 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1039 26 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 27 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 28 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 29 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 30 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:158 31 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:230 32 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:880 33 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 34 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 35 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 36 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:705 37 xul.dll mozilla::BootstrapImpl::XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/Bootstrap.cpp:65 38 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 39 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:115 40 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:253 Ø 41 kernel32.dll kernel32.dll@0x4efab Ø 42 ntdll.dll ntdll.dll@0x63627 Ø 43 ntdll.dll ntdll.dll@0x635fa What might be causing this, and is there a fix? </p>
Soluzione scelta
Thanks, I did the system file check and that appears to have solved the problem, as Firefox now shuts down quickly without the errors
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The crash report is several pages of data. We need the report numbers to see the whole report.
bp-f2bfad4d-0ad1-41e2-8a68-c1f8a0180117 Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 15 related bug reports
Kernel32.dll = Microsoft
ntdll.dll = Microsoft
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
Soluzione scelta
Thanks, I did the system file check and that appears to have solved the problem, as Firefox now shuts down quickly without the errors