Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Updated to 61.0.1 and lost all bookmarks

  • 4 risposte
  • 1 ha questo problema
  • 17 visualizzazioni
  • Ultima risposta di mwood

mwood
mwood
more options

Hi,

There was a pending update for Firefox for the last week or so (work computer, I don't restart browser every day). This morning I needed to restart my computer for another reason, and the update to 61.0.1 processed (I'm not 100% what version I was on before, either 60 or 61 - is there a way to check?).

After the update, the Bookmarks toolbar was present, but blank.

I checked the Bookmarks Library and saw that there were many automatic backups (Import and Backup -> Restore).

However, most of them (including all the recent ones) were only 183 Bytes in size, and said "One Item". The only backups that were different were extremely old backups (One from ***April of 2017***- 8.5KB and 99 items, and two from February 2017, with similar numbers).

I was able to restore the old April 2017 backup, but it's over a year out of date, and is missing *MANY* bookmarks from the past year.

I also tried to manually import a backup from the AppData/Roaming profile folder (path: C:\Users\mwood\AppData\Roaming\Mozilla\Firefox\Profiles\0xeukaki.default\bookmarkbackups) but it only shows the bookmark files being 1KB (183 Bytes if I look at file properties), except very old 2017 backups from February 2017.

I picked a most recently backup at 1KB, and it did nothing.

  • note: images were taken after restoring the April 7, 2017 backup, so ignore the *most recent* backup, since it's just a recent backup of those April 7, 2017 bookmarks*

I have not installed any new plugs recently, or otherwise made any changes to Firefox aside from the recent update.

What's going on? How can I recover my bookmarks from last week.

Thanks, Michael

Hi, There was a pending update for Firefox for the last week or so (work computer, I don't restart browser every day). This morning I needed to restart my computer for another reason, and the update to 61.0.1 processed (I'm not 100% what version I was on before, either 60 or 61 - is there a way to check?). After the update, the Bookmarks toolbar was present, but blank. I checked the Bookmarks Library and saw that there were many automatic backups (Import and Backup -> Restore). However, most of them (including all the recent ones) were only 183 Bytes in size, and said "One Item". The only backups that were different were extremely old backups (One from ***April of 2017***- 8.5KB and 99 items, and two from February 2017, with similar numbers). I was able to restore the old April 2017 backup, but it's over a year out of date, and is missing *MANY* bookmarks from the past year. I also tried to manually import a backup from the AppData/Roaming profile folder (path: C:\Users\mwood\AppData\Roaming\Mozilla\Firefox\Profiles\0xeukaki.default\bookmarkbackups) but it only shows the bookmark files being 1KB (183 Bytes if I look at file properties), except very old 2017 backups from February 2017. I picked a most recently backup at 1KB, and it did nothing. *note: images were taken after restoring the April 7, 2017 backup, so ignore the *most recent* backup, since it's just a recent backup of those April 7, 2017 bookmarks* I have not installed any new plugs recently, or otherwise made any changes to Firefox aside from the recent update. What's going on? How can I recover my bookmarks from last week. Thanks, Michael
Immagini allegate

Tutte le risposte (4)

Wesley Branton
Wesley Branton
more options

On your desktop, do you see a folder called Old Firefox Data or something similar to that? If you do see that, refer to the Recovering important data from an old profile support documentation for more information.

If you don't, it's possible that Firefox simply created a second profile on your computer. This would mean that the old profile could still be on your computer, but that Firefox simply isn't loading into that one.

We can see how many profiles are on your computer by pressing the Windows Key + R on your keyboard. This should open the run dialog where you should type:

%appdata%\Mozilla\Firefox\Profiles

This will open a folder on your computer that should contain every Firefox profile used on that computer. In most cases, there will be only one folder in there, but I suspect that there may be more than one on your computer, one of which will be called 0xeukaki.default.

Let us know if you see more than one profile.

mwood
mwood Utente che ha posto la domanda
more options

Hi Wesley,

Thanks for taking the time to reply.

First, there were no folders on the desktop related to Firefox.

Second, then going to: %appdata%\Mozilla\Firefox\Profiles

There is only one profile. Trying to restore those bookmarks from backup only works if I choose one of the very old bookmarks (from 2017), as described in my original post.

Shadow110
Shadow110
more options

Then that is all that is there then as Bookmarks are stored in :

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder

fyi: for the future :

mwood
mwood Utente che ha posto la domanda
more options

Pkshadow said

Then that is all that is there then as Bookmarks are stored in :
  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
fyi: for the future :

Hi Pkshadow - thanks for taking the time to help.

So what you are saying is that Firefox corrupted/deleted *all* my recent bookmark auto-save backups going back until early 2017?

I've read both documents. I don't see how they are relevant.

The first document shows you how to restore a backup (either manually or one of the quick auto-saves). As you can see from my post, I actually have a screenshot of that very function, there are *12* backups that don't work.

The second document simply shows you how to export bookmarks to file. I don't see how they are relevant to the situation.

Can you elaborate as to how these documents will help? Or are you saying that there's literally nothing to be done?