Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Why does Firefox think my machine is running Windows XP or Vista when it is running Windows 10?

  • 3 risposte
  • 1 ha questo problema
  • 4 visualizzazioni
  • Ultima risposta di James

K-Bourg
K-Bourg
more options

Firefox keeps sending me warning messages about updates that have links to the article that explains why support for XP and Vista is being ended. When I go to the "About Mozilla Firefox" page it tells me that "You can not perform further updates on this system" rather than telling me that I have the latest version. Its as though Firefox thinks that I am running XP or Vista when I am running Windows 10. Can you tell me if this is the case and if so, what can be done about it? Thanx.

Firefox keeps sending me warning messages about updates that have links to the article that explains why support for XP and Vista is being ended. When I go to the "About Mozilla Firefox" page it tells me that "You can not perform further updates on this system" rather than telling me that I have the latest version. Its as though Firefox thinks that I am running XP or Vista when I am running Windows 10. Can you tell me if this is the case and if so, what can be done about it? Thanx.

Soluzione scelta

hi K-Bourg, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (3)

philipp
philipp
  • Moderator
more options

Soluzione scelta

hi K-Bourg, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

K-Bourg
K-Bourg Utente che ha posto la domanda
more options

HI philipp

Thanks for your prompt reply. You were bang-on about the compatability - it was set to XP. Dunno why; my machine has never run anything earlier than Windows 7. Once I changed that setting and restarted Firefox it downloaded a brand spanking new version. Thank you very much for your help

K-Bourg

James
James
  • Top 25 Contributor
  • Moderator
more options

K-Bourg said

Once I changed that setting and restarted Firefox it downloaded a brand spanking new version.

If you did Firefox updates you likely have Firefox 60.2.0 ESR and not the 62.0 Release