Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è chiusa e archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox Account Authenticator app and recovery code

  • 2 risposte
  • 2 hanno questo problema
  • 6 visualizzazioni
  • Ultima risposta di cor-el

more options

TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code.

1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been using Firefox for more than 10 years - not sure I ever had recovery codes 3 - Requested change of password - email received to my email address and my recovery email address 4 - Changed password - email recd again on both mail email and recovery email address. Your account password was changed You will need to enter your new password on other devices to resume synchronising. 5 - Attemepted to login and I need the authenticator app or recoivery code. 6 - Now in a loop

How to I cut the loop

Thanks

PS I can login to the community notice board!

TYrying to login to try Firefox send. I am asked for authenticator ap or recovery code. 1 - As far as I can remeber never used an Authenticator app for Firefox. 2 - Been using Firefox for more than 10 years - not sure I ever had recovery codes 3 - Requested change of password - email received to my email address and my recovery email address 4 - Changed password - email recd again on both mail email and recovery email address. Your account password was changed You will need to enter your new password on other devices to resume synchronising. 5 - Attemepted to login and I need the authenticator app or recoivery code. 6 - Now in a loop How to I cut the loop Thanks PS I can login to the community notice board!

Tutte le risposte (2)

more options

So you have to create a new email address and manage that for your whole life because there is no way provided by firefox to either recover the code, login to your account, reset it or delete the account.

if this happens to you in the future again, you have to create another email address and manage it for your lifetime again.

Basically, you are stuck in a loop forever. Most you can do is forget about using firefox

Modificato da Pratyush Tewari il

more options