Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Sorry. We’ve locked your account.

  • 5 risposte
  • 6 hanno questo problema
  • 7 visualizzazioni
  • Ultima risposta di magistrate888

more options

I keep getting this message when log in on another device. Few other devices have no issues, but one (my phone) has this always. I use that log in and password on other devices without any issues. But on two others is same story every time when I would like to sync. Please, someone, remove my email from a blocked list, etc.. it's working fine when using same credentials on other devices. magistrate@usa.com Email me if I have to do something else. Thanks

I keep getting this message when log in on another device. Few other devices have no issues, but one (my phone) has this always. I use that log in and password on other devices without any issues. But on two others is same story every time when I would like to sync. Please, someone, remove my email from a blocked list, etc.. it's working fine when using same credentials on other devices. magistrate@usa.com Email me if I have to do something else. Thanks

Tutte le risposte (5)

more options
more options

Hello and thanks for the quick response. I have did all that was mentioned, my email is working and accepting a;; the emails that are coming in the box. I think the problem came as for almost an year this email was suspended and was not used. But for almost 3 months is up and operational. All other services and user are able to communicate with it, but Mozilla/Firefox keep saying that the email was returned. But non came to the inbox/spam, etc. I will wait for 24 hours and will try again. Thanks,

  Emil 

(magistrate@usa.com)

more options

It is the same issue, i have waited for more than 24 hours, but when I try to log in to sync it says the same thing, "sorry we've locked your account" When I log in into Mozilla, on a browser, all is fine, but when I try to use it as sync and log in, same story. And it keep saying that this email is returning back, but that is not true, all is fine and I do not get any emails that are showing such things. Emails from Mozilla/Firefox came yesterday when I have tried some new software, so all is fine. It's just the SYNC function. Help if you can, if not I may have to close all and see if I can do it all over again with another e-mail, even thou this email was set for that specific need.

 Thanks,
   Emil
more options

Can anyone really help me change my email with another one, or fix that "we blocked" thing? It's getting very frustrated and the account is working, but when on new PC still does the same thing. Seems like the email was marked as non working, but it is fine and I use it all the time. Help, please.

Thanks in advance!
more options

cor-el said

See:


Can anyone really help me change my email with another one, or fix that "we blocked" thing? It's getting very frustrated and the account is working, but when on new PC still does the same thing. Seems like the email was marked as non working, but it is fine and I use it all the time. Help, please.

Thanks in advance!