Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Changing old primary email if it's impossible to verify it

  • 1 risposta
  • 1 ha questo problema
  • 11 visualizzazioni
  • Ultima risposta di Wesley Branton

vl14046
vl14046
more options

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address.

I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked.

Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address. I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked. Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

Tutte le risposte (1)

Wesley Branton
Wesley Branton
more options

Unfortunately, without access to the primary email address, you will not be able to recover this account.

There's an odd chance that you may still have access to make the changes on a computer if you are logged into Firefox Sync. However, sensitive account actions like changing your email address are generally require additional verification to prevent unauthorized changes.

You will need to create a new Firefox Account under the new email address.