Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Cannot uncheck "Delete cookies and site data when Firefox is closed" - need a human to answer

  • 1 risposta
  • 1 ha questo problema
  • 11 visualizzazioni
  • Ultima risposta di cor-el

Bluemagic68
Bluemagic68
more options

I posted this question yesterday. The feedback was provided by a 'robot', the e-mail took me down a very confusing rabbit hole. I cannot reply to a robot, so I need to post the same question again.

I believe at some point I selected the option in the title, by mistake, and Mozilla is unforgivingly stuck on that option and just won't let go. Is there any real support on Mozilla, or it just a patchwork of robots and nonsense lengthy feedback e-mails that make no sense at all? I can't even reply to a robot. Is this the real Mozilla support?

Let me know. Mozilla taunts this wonderful community, plenty of support, but a robot answers your question?? Really????

I posted this question yesterday. The feedback was provided by a 'robot', the e-mail took me down a very confusing rabbit hole. I cannot reply to a robot, so I need to post the same question again. I believe at some point I selected the option in the title, by mistake, and Mozilla is unforgivingly stuck on that option and just won't let go. Is there any real support on Mozilla, or it just a patchwork of robots and nonsense lengthy feedback e-mails that make no sense at all? I can't even reply to a robot. Is this the real Mozilla support? Let me know. Mozilla taunts this wonderful community, plenty of support, but a robot answers your question?? Really????

Tutte le risposte (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What I wrote in that reply are merely standard steps on how to deal with issues accessing a website.

Can you at least revert that choice and uncheck the "Delete cookies and site data when Firefox is closed" setting or is that item grayed ?

Can you attach a screenshot?

I posted that long answer because I wasn't sure about your issue. If you have checked "Delete cookies and site data when Firefox is closed" then this merely means that you remove cookies that do not have an allow exception when you close Firefox. That shouldn't have effect on accessing your emails, as this would only log you out of websites and you would get a login page when you try to access your email.

You would have to give more detail what exactly is wrong as it is possible that there is a problem with the cookies or you might be using content blocking extensions.

You can clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear