Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Thunderbird profile does not load properly

  • 1 risposta
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di Manuel Lamiroy

Manuel Lamiroy
Manuel Lamiroy
more options

I have two different profiles on my computer. The one loads without a problem. The other one suddenly no longer loads any mails and no longer has any account information. It just starts with the wizard to create an account. The folder with the profile still exists, and TB points to the correct folder. Creating a new profile in the profile manager and pointing it to that folder results in the same: no mails or folders load and it starts the wizard to create an account. Launching in troubleshoot mode also has the same result. So, it looks like it can't access the information about the accounts. What can I do?

TB 115.6.0, 64 Bit, Windows 11 (22H2)

I have two different profiles on my computer. The one loads without a problem. The other one suddenly no longer loads any mails and no longer has any account information. It just starts with the wizard to create an account. The folder with the profile still exists, and TB points to the correct folder. Creating a new profile in the profile manager and pointing it to that folder results in the same: no mails or folders load and it starts the wizard to create an account. Launching in troubleshoot mode also has the same result. So, it looks like it can't access the information about the accounts. What can I do? TB 115.6.0, 64 Bit, Windows 11 (22H2)

Soluzione scelta

Never Mind. I found a solution. The Address Book still was intact. So, I tried another solution I found online: Recreate the accounts, and then in the server settings of the email account, change the folder to redirect to the old mailbox in the mail folder. I did have to reconfigure all add-ons.

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (1)

Manuel Lamiroy
Manuel Lamiroy Utente che ha posto la domanda
more options

Soluzione scelta

Never Mind. I found a solution. The Address Book still was intact. So, I tried another solution I found online: Recreate the accounts, and then in the server settings of the email account, change the folder to redirect to the old mailbox in the mail folder. I did have to reconfigure all add-ons.