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Unable to send email via Hotmail account (default). See attachment

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I cannot send an email through Thunderbird via my default Hotmail account (see attachment). Please can someone help.


Application Basics Name Thunderbird Version 128.5.1esr Build ID 20241202160748 Distribution ID Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0 Thunderbird/128.5.1 OS Windows_NT 10.0 26100 Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 15,7 GB Disk Space Available 261 GB Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account2 (none) Local Folders plain passwordCleartext account4 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account5 (imap) outlook.office365.com:993 SSL OAuth2 smtp.office365.com:587 alwaysSTARTTLS OAuth2 true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.1 0.17.1.MZLA.128.5.1esr.botan C:\Program Files\Mozilla Thunderbird\rnp.dll OTR Failed to load. OTR chat encryption will not work. - - - Calendar Settings Home Name Value Name Type storage Disabled true Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Type storage Disabled true Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Isolated Web Content 1 GPU 1 Add-ons Name Type Version Enabled ID British English Dictionary (Darmeth) dictionary 4.8 true {d187b435-812e-4813-a93e-edccc4118f9d} Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Language: English (GB) locale 128.5.20241202.160748 true langpack-en-GB@thunderbird.mozilla.org System theme — auto theme 1.3 true default-theme@mozilla.org Dark theme 1.3 false thunderbird-compact-dark@mozilla.org Light theme 1.3 false thunderbird-compact-light@mozilla.org Security Software Type Name Antivirus Avast Antivirus Antispyware Firewall Avast Antivirus Legacy User Stylesheets Active false Stylesheets No stylesheets found Graphics Features Compositing WebRender Font Visibility Debug Info Windows Platform Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. 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GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg 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GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Direct2D true Target Frame Rate 144 DirectWrite true (10.0.26100.2161) GPU #1 Active Yes Description Intel(R) Iris(R) Xe Graphics Vendor ID 0x8086 Device ID 0x46a6 Driver Version 31.0.101.3729 Driver Date 10-3-2022 Drivers <> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 13331462 RAM 0 GPU #2 Active No Description NVIDIA GeForce RTX 3060 Laptop GPU Vendor ID 0x10de Device ID 0x2520 Driver Version 32.0.15.6614 Driver Date 11-6-2024 Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll Subsys ID 13331462 RAM 6144 Diagnostics AzureCanvasBackend direct2d 1.1 AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 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Display0 1920x1080@144Hz scales:1.000000|1.250000 DisplayCount 1 HardwareStretching both=1 window-only=0 full-screen-only=0 none=0 error=0 OverlaySupport NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None SwapChainTearingSupport Supported GPUProcessPid 2804 Window Device Pixel Ratios 1.25 ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info Windows Platform WebGPU Default Adapter [object Object] WebGPU Fallback Adapter [object Object] Decision Log HW_COMPOSITING available by default D3D11_COMPOSITING available by default DIRECT2D available by default D3D11_HW_ANGLE available by default GPU_PROCESS available by default WEBRENDER available by default WEBRENDER_COMPOSITOR available by default WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE available by default WEBRENDER_OPTIMIZED_SHADERS available by default WEBRENDER_ANGLE available by default WEBRENDER_DCOMP_PRESENT available by default WEBRENDER_SCISSORED_CACHE_CLEARS available by default blocklisted by env: Blocklisted by gfxInfo WEBGPU available by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION available by default VIDEO_HARDWARE_OVERLAY available by default VIDEO_SOFTWARE_OVERLAY available by default HW_DECODED_VIDEO_ZERO_COPY available by default VP8_HW_DECODE available by default VP9_HW_DECODE available by default REUSE_DECODER_DEVICE blocked by default: Blocklisted by gfxInfo BACKDROP_FILTER available by default CANVAS_RENDERER_THREAD available by default ACCELERATED_CANVAS2D disabled by default: Disabled by default failed by runtime: Disabled with non-zero canvas worker threads REMOTE_CANVAS available by default Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) 46.56ms (2.67) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Nahimic Easy Surround device) SWD\DRIVERENUM\{dd052805-d06a-4ac5-9629-329ff6a861e5}#Nahimic_BTLink&6&16c495e4&0 Disabled None default: F32LE, support: S16LE F32LE 8 default: 48000, support: 48000 - 48000 0 - 0 Speakers (Steam Streaming Speakers) ROOT\SteamStreamingSpeakers\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speakers (Virtual Desktop Audio) ROOT\MEDIA\0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headphones (Oculus Virtual Audio Device) ROOT\MEDIA\0002 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Headphones (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speakers (Steam Streaming Microphone) ROOT\SteamStreamingMicrophone\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Headphones (Comiso E6) BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&13830eaf&0&0000ABCD162D_C00000000 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Headphones (4- Grant's Buds2 Pro) BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&0510\7&13830eaf&0&04292E3310CF_C00000000 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Speakers (Nahimic mirroring device) ROOT\MEDIA\0000 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset (Comiso E6 Hands-Free) BTHHFENUM\BthHFPAudio\8&361546f&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Headset (Grant's Buds2 Pro Hands-Free) BTHHFENUM\BthHFPAudio\8&5994447&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microphone (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset (Grant's Buds2 Pro Hands-Free) BTHHFENUM\BthHFPAudio\8&5994447&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Microphone (Virtual Desktop Audio) ROOT\MEDIA\0001 Disabled None default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 0 - 0 Microphone (Comiso E6 Hands-Free) BTHHFENUM\BthHFPAudio\8&361546f&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Microphone Array (Intel® Smart Sound Technology for Digital Microphones) INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_13821462&REV_10EC\5&2a4b630&0&0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 96 - 480 Stereo Mix (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset Microphone (Oculus Virtual Audio Device) ROOT\MEDIA\0002 Enabled All default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 144 - 480 Microphone (Steam Streaming Microphone) ROOT\SteamStreamingMicrophone\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Internal AUX Jack (Steam Streaming Speakers) ROOT\SteamStreamingSpeakers\0000 Disabled None default: F32LE, support: S16LE F32LE 1 default: 44100, support: 44100 - 44100 0 - 0 Environment Variables MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\grant\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\grant\AppData\Roaming\Thunderbird\Profiles\zlbgygpg.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\grant\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini Important Modified Preferences accessibility.lastLoadDate 1539686065 accessibility.typeaheadfind.flashBar 0 browser.search.region AE dom.apps.reset-permissions true extensions.lastAppVersion 128.5.1 font.internaluseonly.changed true font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 general.useragent.compatMode.firefox true gfx.crash-guard.d3d11layers.appVersion 78.14.0 gfx.crash-guard.d3d11layers.deviceID 0x1c8d gfx.crash-guard.d3d11layers.driverVersion 30.0.14.9613 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.appVersion 45.2.0 gfx.crash-guard.glcontext.deviceID 0x0116 gfx.crash-guard.glcontext.driverVersion 9.17.10.4229 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.glcontext 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 91.11.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x1c8d gfx.crash-guard.wmfvpxvideo.driverVersion 30.0.15.1277 gfx.direct3d.last_used_feature_level_idx 0 idle.lastDailyNotification 1733837254 layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.cookieBehavior 1 network.cookie.prefsMigrated true network.predictor.cleaned-up true network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1733837254 places.history.enabled false places.history.expiration.transient_current_max_pages 112348 plugin.importedState true plugins.update.notifyUser true privacy.bounceTrackingProtection.hasMigratedUserActivationData true privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1733837254253 security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.remote_settings.crlite_filters.checked 1634218152 security.remote_settings.intermediates.checked 1634218152 security.sandbox.content.tempDirSuffix {c7ee96ee-1553-4fa5-8f10-87394eb0297a} security.sandbox.plugin.tempDirSuffix {34e076b6-6e28-4898-b3b0-8d3f9e8f30b0} security.webauthn.show_ms_settings_link true signon.importedFromSqlite true storage.vacuum.last.content-prefs.sqlite 1732539398 storage.vacuum.last.index 2 storage.vacuum.last.places.sqlite 1731676995 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences fission.autostart.session true Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.35 4.35 NSS 3.101.1 3.101.1 NSSSMIME 3.101.1 3.101.1 NSSSSL 3.101.1 3.101.1 NSSUTIL 3.101.1 3.101.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level 1 Startup Cache Disk Cache Path C:\Users\grant\AppData\Local\Thunderbird\Profiles\zlbgygpg.default-release\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init true Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-GB","en-US"] App Locales ["en-US","en-GB"] Regional Preferences ["en-ZA"] Default Locale "en-US" Operating System System Locales ["en-ZA","en-US"] Regional Preferences ["en-ZA"] Remote Debugging (Chromium Protocol) Accepting Connections URL Printing Modified print settings print_printer PDFCreator print.more-settings.open true print.printer_ET-2850_Series(Network).print_footercenter print.printer_ET-2850_Series(Network).print_footerleft print.printer_ET-2850_Series(Network).print_footerright print.printer_ET-2850_Series(Network).print_headercenter print.printer_ET-2850_Series(Network).print_headerleft print.printer_ET-2850_Series(Network).print_headerright print.printer_ET-2850_Series(Network).print_shrink_to_fit false print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_footercenter print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_footerleft print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_footerright print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_headercenter print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_headerleft print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_headerright print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_ignore_unwriteable_margins false print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_in_color true print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_bottom 0.5 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_left 0.116666667163372 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_right 0.116666667163372 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_top 0.116666667163372 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_height 11.6929133858268 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_id 9 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_size_unit 0 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_width 8.26771653543307 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_scaling 0.9 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_shrink_to_fit false print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_bottom_twips 720 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_left_twips 168 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_right_twips 168 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_top_twips 168 print.printer_PDFCreator.print_footercenter print.printer_PDFCreator.print_footerleft print.printer_PDFCreator.print_footerright print.printer_PDFCreator.print_headercenter print.printer_PDFCreator.print_headerleft print.printer_PDFCreator.print_headerright print.printer_PDFCreator.print_in_color false

I cannot send an email through Thunderbird via my default Hotmail account (see attachment). Please can someone help. Application Basics Name Thunderbird Version 128.5.1esr Build ID 20241202160748 Distribution ID Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0 Thunderbird/128.5.1 OS Windows_NT 10.0 26100 Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 15,7 GB Disk Space Available 261 GB Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account2 (none) Local Folders plain passwordCleartext account4 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account5 (imap) outlook.office365.com:993 SSL OAuth2 smtp.office365.com:587 alwaysSTARTTLS OAuth2 true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.1 0.17.1.MZLA.128.5.1esr.botan C:\Program Files\Mozilla Thunderbird\rnp.dll OTR Failed to load. OTR chat encryption will not work. - - - Calendar Settings Home Name Value Name Type storage Disabled true Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Type storage Disabled true Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted Remote Processes Type Count Isolated Web Content 1 GPU 1 Add-ons Name Type Version Enabled ID British English Dictionary (Darmeth) dictionary 4.8 true {d187b435-812e-4813-a93e-edccc4118f9d} Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Language: English (GB) locale 128.5.20241202.160748 true langpack-en-GB@thunderbird.mozilla.org System theme — auto theme 1.3 true default-theme@mozilla.org Dark theme 1.3 false thunderbird-compact-dark@mozilla.org Light theme 1.3 false thunderbird-compact-light@mozilla.org Security Software Type Name Antivirus Avast Antivirus Antispyware Firewall Avast Antivirus Legacy User Stylesheets Active false Stylesheets No stylesheets found Graphics Features Compositing WebRender Font Visibility Debug Info Windows Platform Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. 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(Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.3729) WebGL 1 Driver Version OpenGL ES 2.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b) WebGL 1 Driver Extensions GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex WebGL 2 Driver WSI Info outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control WebGL 2 Driver Renderer Google Inc. (Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.3729) WebGL 2 Driver Version OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b) WebGL 2 Driver Extensions GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Direct2D true Target Frame Rate 144 DirectWrite true (10.0.26100.2161) GPU #1 Active Yes Description Intel(R) Iris(R) Xe Graphics Vendor ID 0x8086 Device ID 0x46a6 Driver Version 31.0.101.3729 Driver Date 10-3-2022 Drivers <> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 13331462 RAM 0 GPU #2 Active No Description NVIDIA GeForce RTX 3060 Laptop GPU Vendor ID 0x10de Device ID 0x2520 Driver Version 32.0.15.6614 Driver Date 11-6-2024 Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_881a68749106a57c\nvldumd.dll Subsys ID 13331462 RAM 6144 Diagnostics AzureCanvasBackend direct2d 1.1 AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 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Display0 1920x1080@144Hz scales:1.000000|1.250000 DisplayCount 1 HardwareStretching both=1 window-only=0 full-screen-only=0 none=0 error=0 OverlaySupport NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None SwapChainTearingSupport Supported GPUProcessPid 2804 Window Device Pixel Ratios 1.25 ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info Windows Platform WebGPU Default Adapter [object Object] WebGPU Fallback Adapter [object Object] Decision Log HW_COMPOSITING available by default D3D11_COMPOSITING available by default DIRECT2D available by default D3D11_HW_ANGLE available by default GPU_PROCESS available by default WEBRENDER available by default WEBRENDER_COMPOSITOR available by default WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE available by default WEBRENDER_OPTIMIZED_SHADERS available by default WEBRENDER_ANGLE available by default WEBRENDER_DCOMP_PRESENT available by default WEBRENDER_SCISSORED_CACHE_CLEARS available by default blocklisted by env: Blocklisted by gfxInfo WEBGPU available by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION available by default VIDEO_HARDWARE_OVERLAY available by default VIDEO_SOFTWARE_OVERLAY available by default HW_DECODED_VIDEO_ZERO_COPY available by default VP8_HW_DECODE available by default VP9_HW_DECODE available by default REUSE_DECODER_DEVICE blocked by default: Blocklisted by gfxInfo BACKDROP_FILTER available by default CANVAS_RENDERER_THREAD available by default ACCELERATED_CANVAS2D disabled by default: Disabled by default failed by runtime: Disabled with non-zero canvas worker threads REMOTE_CANVAS available by default Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) 46.56ms (2.67) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Nahimic Easy Surround device) SWD\DRIVERENUM\{dd052805-d06a-4ac5-9629-329ff6a861e5}#Nahimic_BTLink&6&16c495e4&0 Disabled None default: F32LE, support: S16LE F32LE 8 default: 48000, support: 48000 - 48000 0 - 0 Speakers (Steam Streaming Speakers) ROOT\SteamStreamingSpeakers\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speakers (Virtual Desktop Audio) ROOT\MEDIA\0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headphones (Oculus Virtual Audio Device) ROOT\MEDIA\0002 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Headphones (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Speakers (Steam Streaming Microphone) ROOT\SteamStreamingMicrophone\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Headphones (Comiso E6) BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&13830eaf&0&0000ABCD162D_C00000000 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Headphones (4- Grant's Buds2 Pro) BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&0510\7&13830eaf&0&04292E3310CF_C00000000 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Speakers (Nahimic mirroring device) ROOT\MEDIA\0000 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset (Comiso E6 Hands-Free) BTHHFENUM\BthHFPAudio\8&361546f&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Headset (Grant's Buds2 Pro Hands-Free) BTHHFENUM\BthHFPAudio\8&5994447&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microphone (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset (Grant's Buds2 Pro Hands-Free) BTHHFENUM\BthHFPAudio\8&5994447&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Microphone (Virtual Desktop Audio) ROOT\MEDIA\0001 Disabled None default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 0 - 0 Microphone (Comiso E6 Hands-Free) BTHHFENUM\BthHFPAudio\8&361546f&0&97 Unplugged None default: F32LE, support: S16LE F32LE 1 default: 8000, support: 8000 - 8000 0 - 0 Microphone Array (Intel® Smart Sound Technology for Digital Microphones) INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_13821462&REV_10EC\5&2a4b630&0&0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 96 - 480 Stereo Mix (Realtek(R) Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_14621382&REV_1000\5&2a4b630&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset Microphone (Oculus Virtual Audio Device) ROOT\MEDIA\0002 Enabled All default: F32LE, support: S16LE F32LE 1 default: 48000, support: 48000 - 48000 144 - 480 Microphone (Steam Streaming Microphone) ROOT\SteamStreamingMicrophone\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Internal AUX Jack (Steam Streaming Speakers) ROOT\SteamStreamingSpeakers\0000 Disabled None default: F32LE, support: S16LE F32LE 1 default: 44100, support: 44100 - 44100 0 - 0 Environment Variables MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\grant\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\grant\AppData\Roaming\Thunderbird\Profiles\zlbgygpg.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\grant\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini Important Modified Preferences accessibility.lastLoadDate 1539686065 accessibility.typeaheadfind.flashBar 0 browser.search.region AE dom.apps.reset-permissions true extensions.lastAppVersion 128.5.1 font.internaluseonly.changed true font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 general.useragent.compatMode.firefox true gfx.crash-guard.d3d11layers.appVersion 78.14.0 gfx.crash-guard.d3d11layers.deviceID 0x1c8d gfx.crash-guard.d3d11layers.driverVersion 30.0.14.9613 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.appVersion 45.2.0 gfx.crash-guard.glcontext.deviceID 0x0116 gfx.crash-guard.glcontext.driverVersion 9.17.10.4229 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.glcontext 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 91.11.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x1c8d gfx.crash-guard.wmfvpxvideo.driverVersion 30.0.15.1277 gfx.direct3d.last_used_feature_level_idx 0 idle.lastDailyNotification 1733837254 layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.cookieBehavior 1 network.cookie.prefsMigrated true network.predictor.cleaned-up true network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1733837254 places.history.enabled false places.history.expiration.transient_current_max_pages 112348 plugin.importedState true plugins.update.notifyUser true privacy.bounceTrackingProtection.hasMigratedUserActivationData true privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1733837254253 security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.remote_settings.crlite_filters.checked 1634218152 security.remote_settings.intermediates.checked 1634218152 security.sandbox.content.tempDirSuffix {c7ee96ee-1553-4fa5-8f10-87394eb0297a} security.sandbox.plugin.tempDirSuffix {34e076b6-6e28-4898-b3b0-8d3f9e8f30b0} security.webauthn.show_ms_settings_link true signon.importedFromSqlite true storage.vacuum.last.content-prefs.sqlite 1732539398 storage.vacuum.last.index 2 storage.vacuum.last.places.sqlite 1731676995 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences fission.autostart.session true Places Database Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.35 4.35 NSS 3.101.1 3.101.1 NSSSMIME 3.101.1 3.101.1 NSSSSL 3.101.1 3.101.1 NSSUTIL 3.101.1 3.101.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level 1 Startup Cache Disk Cache Path C:\Users\grant\AppData\Local\Thunderbird\Profiles\zlbgygpg.default-release\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init true Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-GB","en-US"] App Locales ["en-US","en-GB"] Regional Preferences ["en-ZA"] Default Locale "en-US" Operating System System Locales ["en-ZA","en-US"] Regional Preferences ["en-ZA"] Remote Debugging (Chromium Protocol) Accepting Connections URL Printing Modified print settings print_printer PDFCreator print.more-settings.open true print.printer_ET-2850_Series(Network).print_footercenter print.printer_ET-2850_Series(Network).print_footerleft print.printer_ET-2850_Series(Network).print_footerright print.printer_ET-2850_Series(Network).print_headercenter print.printer_ET-2850_Series(Network).print_headerleft print.printer_ET-2850_Series(Network).print_headerright print.printer_ET-2850_Series(Network).print_shrink_to_fit false print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_footercenter print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_footerleft print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_footerright print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_headercenter print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_headerleft print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_headerright print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_ignore_unwriteable_margins false print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_in_color true print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_bottom 0.5 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_left 0.116666667163372 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_right 0.116666667163372 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_margin_top 0.116666667163372 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_height 11.6929133858268 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_id 9 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_size_unit 0 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_paper_width 8.26771653543307 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_scaling 0.9 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_shrink_to_fit false print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_bottom_twips 720 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_left_twips 168 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_right_twips 168 print.printer_HPF9ABDA_(HP_DeskJet_2700_series).print_unwriteable_margin_top_twips 168 print.printer_PDFCreator.print_footercenter print.printer_PDFCreator.print_footerleft print.printer_PDFCreator.print_footerright print.printer_PDFCreator.print_headercenter print.printer_PDFCreator.print_headerleft print.printer_PDFCreator.print_headerright print.printer_PDFCreator.print_in_color false
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What happens if you disable the Avast Mail Shield?

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I only have the free version of Avast, so Mail Shield is not available to me as its a paid feature. I have just tried to disable Avast for 10mins and am unable to download any Hotmail emails. The Outlook app is working perfectly.

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This article suggests Mail Shield is available for Avast Free:

https://support.avast.com/en-ca/article/antivirus-shield-settings/#pc

Best way to test for interference from startup apps like AV or VPN is to run Windows in safe mode.

Your server settings are correct, so the blockage must be caused by an external factor.

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