I would have preferred to help you get Mozilla Firefox working, although I will admit that Firefox is currently having some problems with FlashPlayer on Windows. Note by the way that FlashPlayer for Internet Explore is a completely different installation. Instructions for uninstalling Mozilla Firefox are here: * [[Uninstall Firefox from your computer]] If you have not used Firefox you will have no saved passwords or bookmarks to worry about, but most users would normally wish to transfer these where possible to another computer if so see * [[Export bookmarks to Internet Explorer]] *also this list of help articles [/products/firefox/download-and-install] I have not attempted to provide a solution to crashes, but there are several help articles on that, and on Flash issues and java.