Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

After using Reset Firefox I can't open. Have uninstalled and reinstalled but it says my Firefox profile cannot be loaded

  • 2 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di ideato

icanbeme2005
icanbeme2005
more options

For several days I got a pop up message asking me to start in safe mode or reset. I figured after choosing safe mode and still getting the message I must need to choose reset. When I did that it very slowly started removing files into an "Old Firefox Data" folder that was created. After that point I have been unable to open Firefox. When I try I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I have uninstalled/reinstalled and rebooted my machine many times and still nothing.

For several days I got a pop up message asking me to start in safe mode or reset. I figured after choosing safe mode and still getting the message I must need to choose reset. When I did that it very slowly started removing files into an "Old Firefox Data" folder that was created. After that point I have been unable to open Firefox. When I try I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I have uninstalled/reinstalled and rebooted my machine many times and still nothing.

Tutte le risposte (2)

metalman630
metalman630
more options

Try things in here...http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

ideato
ideato
more options

hello icanbeme2005, type in start box %APPDATA%\Mozilla\Firefox see if you have profiles.ini file, if yes delete it, and check it again.

see also : Recovering important data from an old profile

Transferring data to a new profile - Firefox

and : Copying files between profile folders , because you already have "Old Firefox Data" folder after reset firefox.

thank you