Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Why are some activation buttons, which allow actication or deactivation of add-ons, missing for some of my add-ons in the add-on manager?

  • 5 risposte
  • 1 ha questo problema
  • 13 visualizzazioni
  • Ultima risposta di Prende

more options

e.g., The Microsoft Silverlight add-on is missing the buttons and is greyed out. I uninstalled and reinstalled the Silverlight program, but that did not help.

Netflix needs the Silverlight add-on, so now I cannot watch Netflix.

Please help. I do not want to have to use Internet Explorer.

I have a screen shot showing the problem (the missing 'choice-buttons') but you don't seem to provide any means of uploading it.

Thanks

e.g., The Microsoft Silverlight add-on is missing the buttons and is greyed out. I uninstalled and reinstalled the Silverlight program, but that did not help. Netflix needs the Silverlight add-on, so now I cannot watch Netflix. Please help. I do not want to have to use Internet Explorer. I have a screen shot showing the problem (the missing 'choice-buttons') but you don't seem to provide any means of uploading it. Thanks

Tutte le risposte (5)

more options

Sorry about the lack of a screen shot upload in the question form. You can reply to yourself to upload it.

Do you have Silverlight version 5.1.20513.0? If you have an older version, you may need to update.

Edit: Forgot the link - http://www.microsoft.com/getsilverlight/

Modificato da jscher2000 - Support Volunteer il

more options

Do you see any error messages on the about:plugins page about the status of those plugins?

Try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

See Re-initializing the plugins database:

more options

Thanks for your replies.

I have the latest version of Silverlight.

There are no error messages on the about:plugins page about the status of the greyed-out plugins...they just list as "State: Disabled"

Re-initializing the plugins database had no effect when I did it. Everything remains the same.

The full list of affected plugins is: Flash Player, QuickTime, Silverlight and Adobe Acrobat. They are all greyed out with no option buttons on the right hand side.

more options

Here is a screen shot of the Add-ons Manager. I had already uninstalled Flash Player and QuickTime at this point. As you can see, there is no way ti enable the affected add-ons.

Thanks

more options

Thanks. I already have the latest version.