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video playback trouble on my mac?

  • 8 risposte
  • 4 hanno questo problema
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  • Ultima risposta di Wesley Branton

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Since the latest update, ESPN videos will not play on my macbook pro or my wife's macbook pro. Other sites such as CNN, youtube, and facebook playback. Also, ESPN videos do playback in Safari.

Since the latest update, ESPN videos will not play on my macbook pro or my wife's macbook pro. Other sites such as CNN, youtube, and facebook playback. Also, ESPN videos do playback in Safari.

Soluzione scelta

May I confirm that you are running Firefox 25.0.1?

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Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back soon.

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Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player animation near the bottom of the page.
  3. Click Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

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it did not work. after restarting the browser, the same problem exists. it is odd that only espn's site seems to be affected. and i can view their videos through safari. is there something special about the codeing that espn uses versus other websites, cnn for example, that the newest update to firefox is having trouble with?

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Modificato da cor-el il

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Please try updating Firefox to the most recent version.
A recent patch for Firefox has fixed many video/audio playback issues.

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I am running the current version. the current version was downloaded a few days ago and this is when the problems happened.

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Soluzione scelta

May I confirm that you are running Firefox 25.0.1?

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Please try removing Adobe Flash Player from your computer and reinstalling it.
Please note that a restart of Firefox/your computer may be required to see results.