We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox menus are replaced by a screenshot image of browser until an option is hovered over.

  • 2 risposte
  • 3 hanno questo problema
  • 3 visualizzazioni
  • Ultima risposta di cor-el

more options

I'm having one of the most bizarre computer problems I've ever encountered. I just re-installed Windows 7, 64 bit on my laptop - a completely fresh install over a fresh format. After I re-installed Firefox, I am having this odd issue where a menu displays in Firefox as a screenshot of the browser screen, until I hover my mouse pointer over an option in the menu. This applies to Firefox's browser menus, context or drop-down menus from websites I'm browsing, or even right-click menus within the browser. Once I hover my mouse pointer over the point in the menu where an option should be, the screenshot filling the box disappears and it appears like a normal menu... until I move my mouse pointer OFF of the general area of a selectable choice, and then the menu is once again filled border-to-border with a miniature screenshot of whatever it is that the browser is currently displaying.

Since this is a fresh install, I have next to no Add-Ons of any kind running in the browser. Just Flash, Adobe Reader, and two Norton Add-Ons which are disabled anyway. Still set on the default theme. I've tried disabling Flash, Adobe Reader, and also tried disabling hardware acceleration in the browser settings.

If I restart Firefox in safe-mode, it works properly - the menus are no longer glitching out. However, this doesn't help me as I don't know what safe-mode is disabling that is causing the problem - like i said, I already tried disabling all Add-Ons and hardware acceleration outside of safe-mode and it doesn't help.

Anyone have any ideas on this one?

I'm having one of the most bizarre computer problems I've ever encountered. I just re-installed Windows 7, 64 bit on my laptop - a completely fresh install over a fresh format. After I re-installed Firefox, I am having this odd issue where a menu displays in Firefox as a screenshot of the browser screen, until I hover my mouse pointer over an option in the menu. This applies to Firefox's browser menus, context or drop-down menus from websites I'm browsing, or even right-click menus within the browser. Once I hover my mouse pointer over the point in the menu where an option should be, the screenshot filling the box disappears and it appears like a normal menu... until I move my mouse pointer OFF of the general area of a selectable choice, and then the menu is once again filled border-to-border with a miniature screenshot of whatever it is that the browser is currently displaying. Since this is a fresh install, I have next to no Add-Ons of any kind running in the browser. Just Flash, Adobe Reader, and two Norton Add-Ons which are disabled anyway. Still set on the default theme. I've tried disabling Flash, Adobe Reader, and also tried disabling hardware acceleration in the browser settings. If I restart Firefox in safe-mode, it works properly - the menus are no longer glitching out. However, this doesn't help me as I don't know what safe-mode is disabling that is causing the problem - like i said, I already tried disabling all Add-Ons and hardware acceleration outside of safe-mode and it doesn't help. Anyone have any ideas on this one?

Tutte le risposte (2)

more options

Also, FYI, this is not happening in Internet Explorer or any other program I run. Below are two screenshots of the problem. The first shows the appearance of the right-click menu, the second shows the appearance of the drop-down menu from the file menu. Again, if I move the mouse pointer to where a selection SHOULD BE, the screenshot disappears and the menu appears normal for as long as I have the mouse hovering over an option within the menu. As soon as I move it away, the screenshot image comes back.

http://img.photobucket.com/albums/v96/drowninlies/Examples/Example1.jpg

http://smg.photobucket.com/user/drowninlies/media/Examples/Example2.jpg.html

more options

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"