Firefox 29 upgrage resulted in message 'The connection was reset'. ONLY Mozilla pages open.
Today I updated to Firefox 29.0.1. I can't open any bookmarked links or search in Google; I get the message 'The connect was reset' 'The connect to the server was reset while the page was loading' every time. The ONLY time I can open a page is if I search within Mozilla. Literally, nothing else opens, I just get the above message. I can go to my home page using the icon on the Firefox toolbar but, when I search within Google, I get the 'The connection was reset' page. Since I am able to see all Mozilla.org pages, I am seeing many complaints about this update causing the same problem for others. I have not yet seen a response that has fixed the issue. Any help would be appreciated. I don't want to download my bookmarks to Google Chrome but I will if this doesn't change soon; this is my work computer and I cannot get any work done now.
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Try these steps:
- Check whether the network link
- 2 Exit all anti-virus software to try
- Have you updated your Operating System? http://support.microsoft.com/kb/2643584
- Check SSL http://kb.mozillazine.org/SSL_is_disabled
- Do you have a proxy or antivirus blocking content?
- Bypass the cache and reload the page:
Reload the webpage while bypassing the cache using one of the following steps:
- Hold down the Shift key and click the Reload button with a left click.
OR
- Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
- Press Command + Shift + R (Mac)
Let us know if this solves the issues you are having.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Thank you to everyone who offered advice.
What I neglected to mention is that this issue was on a Macbook Pro and that I eventually realized that I could not open anything in Safari or Chrome either. This problem started after updating my Mountain Lion operating system which brought the upgrade to Firefox 29 with it. I decided go into my system and reinstall the OS upgrade and restart my system. That didn't help. Since I still couldn't open anything in Firefox and realized that the problem extended to Chrome and Safari, I then opted to remove/uninstall Avast virus software from my Macbook Pro and restart my system. That was the magic step. Something about the latest update of OS X 10.8.5 messed with Avast's ability to function properly. I will try to reinstall Avast but, if it still has problems, I still have Sophos on my Mac.