Firefox update is causing maddening problems across every platform
Firefox has put out an update - presumably untested - which on MacBook Pro causes black-outs on YouTube, stupid behaviour on Facebook - its, not mine - eBay fails and a whole load of other stuff. WHY? How to fix?
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Thank you. I have copied the raw data, which is...
{
"application": {
"name": "Firefox",
"version": "34.0",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:34.0) Gecko/20100101 Firefox/34.0",
"supportURL": "https://support.mozilla.org/1/firefox/34.0/Darwin/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 0
},
"crashes": {
"submitted": [],
"pending": 0
},
"modifiedPreferences": {
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.frecency_experiment": 4,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20141125180439",
"browser.startup.homepage_override.mstone": "34.0",
"browser.startup.homepage_override.buildID": "20141125180439",
"browser.tabs.warnOnClose": false,
"browser.tabs.loadInBackground": false,
"browser.tabs.warnOnOpen": false,
"dom.w3c_touch_events.expose": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "34.0",
"font.internaluseonly.changed": false,
"media.gmp-gmpopenh264.lastUpdate": 1413442906,
"media.gmp-gmpopenh264.version": "1.1",
"media.gmp-manager.lastCheck": 1417716296,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1417779606,
"plugin.state.quicktime plugin": 2,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.java": 2,
"plugin.importedState": true,
"print.print_plex_name": "",
"print.print_margin_top": "0.5",
"print.print_paper_width": " 8.50",
"print.print_resolution_name": "",
"print.print_orientation": 0,
"print.print_to_file": false,
"print.print_paper_height": " 11.00",
"print.print_scaling": " 1.00",
"print.print_unwriteable_margin_right": 13,
"print.print_command": "",
"print.print_duplex": 0,
"print.print_reversed": false,
"print.print_unwriteable_margin_left": 13,
"print.print_unwriteable_margin_bottom": 20,
"print.print_paper_size_unit": 0,
"print.print_margin_right": "0.5",
"print.print_oddpages": true,
"print.print_bgcolor": true,
"print.print_bgimages": true,
"print.print_downloadfonts": false,
"print.print_evenpages": true,
"print.print_margin_left": "0.5",
"print.print_colorspace": "",
"print.print_shrink_to_fit": true,
"print.print_unwriteable_margin_top": 12,
"print.print_paper_name": "",
"print.print_margin_bottom": "0.5",
"print.print_in_color": true,
"print.print_paper_size_type": 1,
"print.print_page_delay": 50,
"print.print_paper_data": 0,
"print.print_resolution": 0,
"privacy.sanitize.timeSpan": 0,
"privacy.sanitize.migrateFx3Prefs": true,
"privacy.cpd.offlineApps": true,
"security.warn_viewing_mixed": false,
"security.disable_button.openDeviceManager": false,
"storage.vacuum.last.places.sqlite": 1416046289,
"storage.vacuum.last.index": 1
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "OpenGL",
"windowLayerManagerRemote": true,
"adapterDescription": "",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x 166",
"adapterRAM": "",
"adapterDrivers": "",
"driverVersion": "",
"driverDate": "",
"webglRenderer": "Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine",
"info": {
"AzureCanvasBackend": "quartz",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "quartz"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.7",
"version": "4.10.7"
},
"NSS": {
"minVersion": "3.17.2 Basic ECC",
"version": "3.17.2 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.17.2",
"version": "3.17.2"
},
"NSSSSL": {
"minVersion": "3.17.2 Basic ECC",
"version": "3.17.2 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.17.2 Basic ECC",
"version": "3.17.2 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Adblock Edge",
"version": "2.1.6",
"isActive": true,
"id": "{fe272bd1-5f76-4ea4-8501-a05d35d823fc}"
},
{
"name": "Adblock Plus",
"version": "2.6.6",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
},
{
"name": "Flashblock",
"version": "1.5.17",
"isActive": true,
"id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}"
}
],
"experiments": []
}
I do use Adblocker plus, as go a bit mental after onslaught of pop-up and other junk.
i think the flashblock addon is known to cause issues on the new version, please try disabling it. as an alternative you could use an addon like https://addons.mozilla.org/firefox/addon/click-to-play-per-element/
Thanks Philip, Is the Flashblock add on part of Adblocker, or bit of Firefox?
I can try opening Adblocker on Facebook and Youtube, otherwise will have to revert to that clunking horror, Safari.
There is an 'unblocker' available from Firefox/Mozilla, which allows you to watch 'blocked videos on Youtube and Facebook', but it is currently blocked - by Firefox!
I think I'll have to switch to Safari, as I'm not up to reconfiguring the entire flipping thing. Thanks for your help though, and if you have a direct line to Firefox, a message along the lines of 'If it ain't broken...'.