当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

FF crashes regularly, Adobe plugins crash FF/hang FF,

  • 3 件の返信
  • 2 人がこの問題に困っています
  • 14 回表示
  • 最後の返信者: FredMcD

more options

Scrolling will cause crash, clicking a link will cause crash, opening new tab will cause crash, and just sitting quietly and looking at the screen without doing anything will cause crash.

Adobe plugins won't open and cause crashes and hangs. (And the instructions in FF Support to go to Adobe and "click on logo" is garbage- there is no logo on the page linked in FF.)

FF is the latest version, being run on Windows 7 Home Premium Using Avast, Spybot S&D, Malwarebytes. Stand-alone Adobe products work fine

Scrolling will cause crash, clicking a link will cause crash, opening new tab will cause crash, and just sitting quietly and looking at the screen without doing anything will cause crash. Adobe plugins won't open and cause crashes and hangs. (And the instructions in FF Support to go to Adobe and "click on logo" is garbage- there is no logo on the page linked in FF.) FF is the latest version, being run on Windows 7 Home Premium Using Avast, Spybot S&D, Malwarebytes. Stand-alone Adobe products work fine

すべての返信 (3)

more options

Crash reports located in system details;

Report ID: bp-40138404-e545-4b76-94da-8e5302141205 Submitted: 40 minutes ago Report ID: bp-2dd8abe1-d1bd-4ef3-b590-ae85f2141205 Submitted: 15 hours ago Report ID: bp-a05d4a9c-d08e-497e-b056-72ee82141203 Submitted: 3 days ago

more options

The crash reports flagged these programs;

AudioSes.dll = Windows

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.