Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Google search results won't open, only display as blank (GIF)image screen, all other engines open sites appropriately

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: FredMcD

more options

I am a google search engine user typically. Suddenly it won't open ANY websites. I can type in a search term and the results will appear as usual but when I select a specific site to open nothing will open properly. Without exception the pages open as a blank dark screen without any error message or display code. The tab at top of page displays "url (GIF image, 1 x 1 pixels) no matter what the page should be. This only occurs when trying to select a web site from google results page. Everything opens properly when typed directly into address bar. Any thoughts or suggestions would be appreciated.

Many thanks,

I am a google search engine user typically. Suddenly it won't open ANY websites. I can type in a search term and the results will appear as usual but when I select a specific site to open nothing will open properly. Without exception the pages open as a blank dark screen without any error message or display code. The tab at top of page displays "url (GIF image, 1 x 1 pixels) no matter what the page should be. This only occurs when trying to select a web site from google results page. Everything opens properly when typed directly into address bar. Any thoughts or suggestions would be appreciated. Many thanks,

すべての返信 (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.