We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

profile missing - can't create new one - uninstalled FF - reverted W8.1 to earlier - says already running when trying to re-install FF - many reboots VIPRE IS

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: cabin306

more options

original error message was "FF already running" - not showing in task manager - could not close - rebooted several times - same results - uninstalled FF and tried downloading & installing again - same "already running" message. Reverted W8.1 by about 3 weeks (3 updates) - same result when installing FF = "already running". After the "already running" message is always that profile is missing or inaccessible.

Getting the same stuff with TB BTW. Using the latest version of VIPRE internet security on auto update. Nothing similar on a W7 and an XP machine on same LAN. Is there a virus out there corrupting FF? VIPRE scan says nothing found on the 8.1 machine..

original error message was "FF already running" - not showing in task manager - could not close - rebooted several times - same results - uninstalled FF and tried downloading & installing again - same "already running" message. Reverted W8.1 by about 3 weeks (3 updates) - same result when installing FF = "already running". After the "already running" message is always that profile is missing or inaccessible. Getting the same stuff with TB BTW. Using the latest version of VIPRE internet security on auto update. Nothing similar on a W7 and an XP machine on same LAN. Is there a virus out there corrupting FF? VIPRE scan says nothing found on the 8.1 machine..

選ばれた解決策

See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
この回答をすべて読む 👍 0

すべての返信 (2)

more options

選ばれた解決策

See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/use a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
  • Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
more options

thanks very much!