当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

everytime i click sync it crashes and doesnt actually sync... then a notification pops out saying "loggin to sync" and then it crashes again.

  • 1 件の返信
  • 6 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: guigs

speeddemonpro
speeddemonpro
more options

yeah im with a lenovo vibe x2 .. firefox works perfectly in sync with my tablet but everytime i try to set up my phone the browser crashes and displays a notification " tap to sync to speeddemonpro@gmail.com" then it crashes again

yeah im with a lenovo vibe x2 .. firefox works perfectly in sync with my tablet but everytime i try to set up my phone the browser crashes and displays a notification " tap to sync to speeddemonpro@gmail.com" then it crashes again

すべての返信 (1)

guigs
guigs
more options

HI speeddemonpro, In order to further investigate the crash can you please gather the following troubleshooting information:

  1. From the about:support page, please copy the raw data and paste it into the page. This will give the model of the android as well as the information needed on a bug in order to try to reproduce the crash.

Have you tried the following as well? This will test :

  1. Removing the account from the device and logging back in again.
  2. A new sync account.
  3. Disabling any add ons on the mobile device
  4. are there any listed crashes on the troubleshooting page? please submit them and copy the ids and paste them in the response.

Thank you!