当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: cor-el

BrooksPorche
BrooksPorche
more options

I just installed a brand new PC running windows 7 pro. After completing the setup and upon trying to install Firefox the installation finishes but when it tries to open firefox it immediately crashes. I rebooted and allowed all pending updates to be installed and configured and after logging back in I still get the same error. I have tried numerous clean installs both before updates and after but still am unable to launch firefox. The only logs I can find have a crash ID (the most recent one was bp-4f2f80c0-77de-486c-9ea1-3bf3a2150123). What is causing the issue and what do I need to do to fix it?

I just installed a brand new PC running windows 7 pro. After completing the setup and upon trying to install Firefox the installation finishes but when it tries to open firefox it immediately crashes. I rebooted and allowed all pending updates to be installed and configured and after logging back in I still get the same error. I have tried numerous clean installs both before updates and after but still am unable to launch firefox. The only logs I can find have a crash ID (the most recent one was bp-4f2f80c0-77de-486c-9ea1-3bf3a2150123). What is causing the issue and what do I need to do to fix it?

すべての返信 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with the graphics display driver.

Make sure that you have the latest driver for your graphics display.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.