当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Thunderbird installer does not launch on double clicking

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: saraf

more options

Downloaded the installer for Thunderbird 31.4.0 Double clicking on the installer does not launch the installation program (although a process is created as can be seen in the Task Manager). The reason for downloading the installer was that the automatic update was failing in 31.3.0 and was asking me to download the installer.

Platform: Windows 8.1

Downloaded the installer for Thunderbird 31.4.0 Double clicking on the installer does not launch the installation program (although a process is created as can be seen in the Task Manager). The reason for downloading the installer was that the automatic update was failing in 31.3.0 and was asking me to download the installer. Platform: Windows 8.1

選ばれた解決策

I had tried running as Administrator and also disabling the AV/Firewall.

A reboot solved the problem and I was able to launch the installer and install 31.4.0 after the reboot. However there is a thunderbird window called "Software Update" that shows a progress bar and says "Downloading update" & "Connecting to the update server" - however it seems to be stuck there forever.

I killed the Software update process and now the system seems to be at peace.

Thanks for the help!

この回答をすべて読む 👍 0

すべての返信 (2)

more options

sounds like it could be one of the following.

1. You do not have install permissions in Windows 8. Right click the file and select run as administrator.

2. Your anti virus is being overly protective.

3. Other security software is blocking the launch of the task.

4. Windows installer is broken

more options

選ばれた解決策

I had tried running as Administrator and also disabling the AV/Firewall.

A reboot solved the problem and I was able to launch the installer and install 31.4.0 after the reboot. However there is a thunderbird window called "Software Update" that shows a progress bar and says "Downloading update" & "Connecting to the update server" - however it seems to be stuck there forever.

I killed the Software update process and now the system seems to be at peace.

Thanks for the help!