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I have a box that appears when FireFox loads, I can't read it, can't check the check box and it doesn't allow me to use Firefox at all. Help!

  • 3 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: MaryannF

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I have a box that appears when FireFox loads, I can't read it, can't check the check box and it doesn't allow me to use Firefox at all. Help! I don't know what to do now. I have uninstalled and re-installed Firefox and it isn't useable when this error is there. I have to manually close the program through Task Manager. I can't even send this through there!

I have a box that appears when FireFox loads, I can't read it, can't check the check box and it doesn't allow me to use Firefox at all. Help! I don't know what to do now. I have uninstalled and re-installed Firefox and it isn't useable when this error is there. I have to manually close the program through Task Manager. I can't even send this through there!

選ばれた解決策

hi MaryannF, this might be an issue caused by the aol toolbar. please try launching firefox into safemode by pressing the shift key after you double-click its desktop icon, go to the firefox menu ≡ > addons > extensions and disable the toolbar there. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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選ばれた解決策

hi MaryannF, this might be an issue caused by the aol toolbar. please try launching firefox into safemode by pressing the shift key after you double-click its desktop icon, go to the firefox menu ≡ > addons > extensions and disable the toolbar there. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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If the above doesn't help; Hello,

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Thank you!

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Philipp - that was the issue! Thank you so much! I can reinstall it at home now and use it again! I use Firefox more than IE!