当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

When I delete a message it is not showing in the trash, please help

  • 2 件の返信
  • 5 人がこの問題に困っています
  • 9 回表示
  • 最後の返信者: renascent

more options

My trash folder is blank, nothing is there. When I delete a message it just disappears, doesn't go into trash

My trash folder is blank, nothing is there. When I delete a message it just disappears, doesn't go into trash

すべての返信 (2)

more options

Hi CherylMO, Are you on Mac or Windows? Do you have an IMAP or POP account?

I'm going to assume you are on Windows with a IMAP account.

Try this: Click on Tools->Account Settings, and In "Server Settings" (above the "Copies & Folders" category), there is a sub-section in the middle of the window called "Server Settings," (yes, kind of redundant, isn't it?) and under "Check for new messages at startup" and "Check for new messages every X minutes" there is an option titled "When I delete a message". Here you can specify whether it gets moved to a folder (and which folder on the server, marked as deleted, or erased immediately. Check to see what you have configured here.

If your configuration above appears to be correct, then look at the suggestions at http://kb.mozillazine.org/IMAP_Trash_folder

Norio

more options

I tried again the newest version of Thunderbird and followed the instructions above and the deleted messages were set to go in the trash bin. I didn't have to change anything. I tested it and AGAIN the message deleted was not in the trash. Not only that this version constantly crashes. I am going back to 24.0 as it is the only stable version for me. Very disappointed in Thunderbird.