当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

How do I import my old address book

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: gild

ronrsino
ronrsino
more options

I have always used thunderbird for my emails, but recently and computer troubles after downloading Windows 10. I had to perform a reset function which removed all the apps from my computer, including email. I was left with a file called "Removed Apps" and it contained my Mozilla Thunderbird file. When I tried to open this I was asked to download it again. All my address book contacts were gone. Is there any way of recovering them?

I have always used thunderbird for my emails, but recently and computer troubles after downloading Windows 10. I had to perform a reset function which removed all the apps from my computer, including email. I was left with a file called "Removed Apps" and it contained my Mozilla Thunderbird file. When I tried to open this I was asked to download it again. All my address book contacts were gone. Is there any way of recovering them?

すべての返信 (1)

gild
gild
more options

Normally, If you upgrade Thunderbird, it will try to open your default profile, BUT... It looks like Windows 10 upgrade had issues and you had to reset (recover?), When you downloaded/installed a new Thunderbird it created a new profile. Hopefully, your missing profile is located in the 'Removed Apps' folder. You can follow the procedures in the link to 'recover' the old profile.

https://support.mozilla.org/en-US/kb/profiles-tb

TB-38.2 Win10-PC (edited to correct information)

この投稿は gild により に変更されました