当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

When I send pdfs by email, my customers often tell me they cannot open them

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: Toad-Hall

Capp
Capp
more options

Hi, I use Thunderbird 38.2.0 and Windows 7 to send emails and recently quite of few of my contacts are telling me they cannot open the pdf attachments I send. It seems like it is definitely with Thunderbird as I have tried sending the same attachment to the same contact via my webmail and the attachment can be opened without a problem.

If someone could suggest a fix for this I would really appreciate it.

Hi, I use Thunderbird 38.2.0 and Windows 7 to send emails and recently quite of few of my contacts are telling me they cannot open the pdf attachments I send. It seems like it is definitely with Thunderbird as I have tried sending the same attachment to the same contact via my webmail and the attachment can be opened without a problem. If someone could suggest a fix for this I would really appreciate it.

すべての返信 (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Do you scan outgoing mail ?

Most people will have an anti-virus/firewall product and by default they tend to scan incoming and outgoig mail. It is possible that the scanning could be causing a problem.

Suggest you disable the scanning of outgoing emails and retest sending a pdf attachment.